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Do you have excellent customer service skills? Do you want to join a luxury automotive brand? Join our team as a Case Manager and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs! What We Offer Vibrant Culture: Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated. Team Spirit: Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment. Diversity & Fun: Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all. Your Role As a Case Manager you will provide full omnichannel concern resolution support to customers of a luxury automotive brand. From initial inquiry or concern through to close, the representative will liaise and coordinate with the dealer/retailer, field staff, management and other relevant departments to satisfactorily resolve customer concerns. The overall objective is to achieve customer satisfaction whilst reflecting and protecting the best interest of our client to ensure that all customer contact is meaningful and ultimately promotes brand advocacy and loyalty. Responsibilities Handle inbound and outbound contacts through multiple channels (voice, email, social media) from customers regarding their vehicles or experience with the luxury automotive brand. Prior endtoend case management by researching, following up, involving various departments, all while ensuring the customer is kept updated along the way and addressing any customer needs or concerns until resolution in a professional and efficient manner, in accordance with department standards. Takes full ownership of own case file and acts as backup to designated buddy for continuity of service and action. Provide regular feedback and observations to line manager in pursuit of ongoing improvements to process or early warning for trends or increases in volume on specific subjects. What You Bring Proven experience in case management and customer support handling objections. Experience dealing with highend customer for a luxury brand is a plus! Strong communication skills across multiple channels (voice, email, social media). Ability to provide endtoend support for customers. Passion for the automotive industry. Problemsolving mindset and ability to research and present best resolution to meet company and client expectations. Excellent organizational skills and attention to detail. Availability Full working rights and the ability to perform inherent role requirements. What You''ll Get Competitive Salary Monday to Friday role no weekend work Hybrid/Flexible Working Arrangements Walking distance to Mascot train station Free onsite gym Free onsite parking Tuition Reimbursement Join us and embark on a fulfilling journey where every challenge is an opportunity to shine. Apply now and become part of our vibrant team. Location AU-NSW-Sydney Seniority level Entry level Employment type Fulltime Job function Other Industries Outsourcing/Offshoring Referrals increase your chances of interviewing at Percepta by 2x Get notified about new Case Manager jobs in Greater Sydney Area. #J-18808-Ljbffr