Job Title

$73,000 per year + super + leave loading About the Role As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the propertys senior management team to ensure an excellent guest experience. Your key responsibilities Manage and develop the Front Office team to drive service excellence Manage the guest arrival and departure experience Monitor room allocations Ensuring daily and nightly front desk tasks are actioned and completed Ensure Meriton Suites standards, policies and procedures are adhered to Act as a point of escalation for, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships To be successful in this role you will have Similar experience in a 4-star or 5-star hotel Working knowledge of a Property Management System preferably Guest Centrix or similar A passion for the hospitality industry Impeccable grooming and presentation Ability to drive a strong team culture First Aid certificate or ability to gain Full availability to work a 7-day rotating roster Why Meriton Suites? Australias largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally Base + Super + 17.5% Annual leave loading Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne Merit Academy our online training platform to further develop your skills and knowledge Paid Parental leave Access to Employee Assistance Program (EAP) to provide professional and personal advice Friends and Family discounts Team activities and social events Induction program for all new starters Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally. #J-18808-Ljbffr