Job Title

Join to apply for the Operations Supervisor (PM) role at Dragonfly. Come transform the future with us! What is a typical workday? Dragonfly is seeking a handson PM Operations Supervisor for our Salisbury delivery hub. Join our frontline team in this dynamic role and make a genuine impact! About Dragonfly Dragonfly stands for a different way of doing ecommerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience. At Dragonfly, its the littlest details that make the difference. We are a fastpaced company with a firm grip on market growth, an agile working environment, and we do not shy away from challenges. Every member of our team is on the ground to guarantee ontime deliveries to doorsteps all around Australia. About The Role As the Operations Supervisor, you will utilize your strong understanding of operations within the transportation and logistics industry to express your capabilities and improve the Stations performance. You will leverage technology to make datadriven decisions and uphold safety, compliance, and efficiency practices. In this role, excellent communication skills, both written and verbal, are crucial for building strong relationships with your team, Delivery Partners, and the Station Manager. You will support the Station Manager and Senior Operations Supervisor in achieving operational and financial objectives, contributing to the stations overall success. You will oversee Dragonflys parcel lifecycle returns, driver bookings, and route optimisation, ensuring that safety standards, quality service, and Dragonflys core values are consistently maintained. Schedule 5:00pm 3:00am, Wednesday Saturday Key Responsibilities Partner with the Station Manager and Senior Operations Supervisor to continuously improve processes and ensure operations meet company standards. Oversee parcel returns, driver booking, and route optimisation to maximise efficiency and performance. Monitor, analyse, and report on KPIs, budgets, and forecasts, adjusting operations to meet targets. Allocate and manage routes and workloads across IDCs and teams to meet customer and operational KPIs. Promote and enforce a safe, secure work environment for employees and Delivery Partners@( ensuring compliance with safety protocols. Collaborate with IDCs and Operations Support to ensure accurate, ontime deliveries and strong customer outcomes. Maintain accurate operational logs and reports to support performance tracking and continuous improvement. Build strong relationships with internal and external stakeholders through clear communication and collaboration. Lead, coach, and support team members to drive performance and foster a highperforming culture. Maintain a professional, customerfocused environment that consistently exceeds service expectations. Champion Dragonfly Shippings core values of innovation, customer focus, teamwork, and diligence in all leadership activities. Key Requirements Minimum 2 years leadership experience in a fastpaced environment within transport, freight, warehousing or distribution operations. Collaborative, professional leader with a handson approach and strong team engagement. Customerfocused with a commitment to positive experiences and strong relationships. Effective at managing workflows, priorities, and deadlines in a changing environment. Solid understanding of safety and compliance, with a focus on risk management and safe work practices. Why join Dragonfly? Attractive remuneration plan. Enjoy a fourday work week! Supportive, teamoriented environment. Genuine opportunities for growth and development. If this sounds like the opportunity for you, apply now and be one step closer to joining our team! #J-18808-Ljbffr