Job Title

Customer Service Representative - Trouble Shooting 1 Gold Coast, Queensland, AU Job Description: About Us Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, were the team behind the best experiences for +750 of the worlds leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. We have an exciting opportunity within our growing team! Work from home positions available for Customer Service Representative who thrive at trouble shooting! Wow customers with your natural ability to provide excellent customer service and technical skills! Provide inbound merchant support over the telephone for a market leader in the Payment Processing industry. Job Summary Start date: 27 October 2025 Six weeks in office training Work From home after training Support customers via phone by answering general inquiries, filing new service requests, and following up on existing ones Respond to customer queries in line with defined processes and procedures Resolve customer issues efficiently, meeting KPIs Provide email support (1020% of customer interactions) Maintain attention to detail and accuracy in data entry and record-keeping Be a reliable, empathetic, and customerfocused team member Availability to work Monday to Friday: 7:30 AM 4:00 PM (AEDT) 8:30 AM 5:00 PM (AEST during daylight savings) This role begins onsite at our Gold Coast office for training, transitioning to workfromhome after 6 weeks Primary Job Responsibilities Comprehensive 4week comprehensive training and a 2week nesting period, with ongoing coaching and support Opportunities for career development and leadership training Access to a free Employee Assistance Program for you and your immediate family Performancebased bonus incentives Supportive workplace culture focused on your growth and development Be part of a fun, fastpaced, and diverse team Additional Information Hold valid work rights in Australia Be willing to undergo a full background screening, including mandatory police checks If you''re passionate about providing outstanding customer service and eager to join a supportive, forwardthinking team, apply now and start your journey with us! All applicants must provide Australia work rights and be willing to undergo full background screening which includes police checks an essential and mandatory requirement. #J-18808-Ljbffr