Job Title

Internal Closing Date: 1st Feb 2026 Locations: Ipswich, Birmingham or London Why this job matters This senior role is accountable for Service Assurance for Ethernet, Direct Internet Access, BTnet, IP Connect, Optical and Mobile Backhaul services. Service assurance involves managing inlife issues that impact service. The role also covers closure of legacy platforms, services and exchanges, including service migrations. These products generate significant revenues for BT, with supporting platforms representing roughly 30% of UK internet, all of BTs private IPVPN and a significant proportion of the Mobile Backhaul connectivity within the UK. Recruiter: Luke Byrne Career Grade: C What Youll Be Doing Lead service assurance across key network services (BTnet, Wholesale Ethernet, IP/Ethernet Connect, Optical, Mobile Backhaul), managing inlife issues. Define assurance frameworks and align strategy with emerging technologies such as AI. Monitor and optimise KPIs/SLAs, develop new metrics, and use monitoring tools proactively. Drive Root Cause Analysis and longterm corrective actions across multiple platforms. Improve Lead to Cash and fault journey processes to optimise customer experience. Provide networks leadership for customer bids and coordinate crossteam support. Lead the delivery of price rises across Digital and Networks. Mentor and develop team capability while fostering continuous improvement. Collaborate with crossfunctional technical, operational, and product teams. Manage stakeholder expectations and communications. Oversee platform and exchange closures, ensuring stability and delivery to plan/budget. Ensure compliance with regulatory/security standards and support business continuity planning. Skills and Experience Network Services Strong understanding of Services (Ethernet, Dedicated Internet Access, BTnet, IP Connect, Wholesale Mobile Connect, Optical) and their L2C (Buy / Get) and T2R (Fault) journeys. Working knowledge of Ethernet, IP, and VPN technologies. Knowledge of the ITIL framework. Network Platforms Understanding of platforms supporting services (converged core, WMC, Optical, IPP, Access Solutions such as EAD / FTTP). OSS & BSS Systems Knowledge of automated provisioning, SLA compliance, and servicelevel management systems. Network Resilience & Service Availability Understanding of existing strategies and how they impact service availability, ability to model how changes in network architecture and capacity planning rules impact service availability targets. Root Cause Analysis Ability to diagnose longterm recurring issues and implement longterm corrective actions. Data Analytics Skills in analysing service availability, network health, and process performance metrics, developing predictive tools and improving customer experience. Includes employing statistical analysis methods. Cybersecurity Basics Understanding of threat detection, encryption, and compliance for secure service delivery. Project Management Experience of managing large projects including overall project/programme timescales and budgets (mitigating and adjusting as necessary) and obtaining buyin from senior management for critical project plans and changes. Risk management and mitigation Finding options to achieve the Path to Green (getting back on track!). Assessment of risk and agreement of changes. Communication Ability to explain technical issues to nontechnical stakeholders and collaborate with crossfunctional teams within Networks, Digital and Business. ProblemSolving Under Pressure Quick decisionmaking during outages or service disruptions. Benefits 15% on target bonus Company car or 5,500 cash alternative Private healthcare for self and family BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. Its for all parents, no matter how your family is made up. 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan Worldclass training and development opportunities Option to join BT Shares Saving schemes. Discounted broadband, mobile and TV packages Access to 100s of retail discounts including the BT shop About us About Us BT Group was the worlds first telco and our heritage in the sector is unrivalled. As home to several of the UKs most recognised and cherished brands BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UKs largest and most successful digital infrastructure project connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capitalintensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UKs best telco, reimagining the customer experience and relationship with one of this countrys biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A Few Points to Note Although these roles are listed as fulltime, if youre a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Dont Meet Every Single Requirement? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. Were committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if youre excited about this role but your past experience doesnt align perfectly with every requirement on the Job Description, please apply anyway you may just be the right candidate for this or other roles in our wider team. #J-18808-Ljbffr