Job Title

Lead. Grow. Transform. FordMotorCompany isconstantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come. About Us Ford''s International Markets Group (IMG) oversees a diverse portfolio of high potential, emerged, and emerging markets, including regions like Africa, Australia, the Middle East, New Zealand, South Korea, and ASEAN countries. Its strategy centres on leveraging strong positions in compact pickups and commercial vehicles (like the Ranger and Everest), tailoring products for regional needs, and optimizing import and after-sales opportunities. In Australia we remain the largest automotive OEM employer, with around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Crucially, Australia is a key global development hub for Ford, and their local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest models sold in around 180 markets worldwide. Why Ford? For a century, weve been a driving force across Australia, building a legacy that truly speaks for itself. Our iconic Mustang proudly holds its position as Australia''s No. 1 Sports Car, while the versatile Everest has carved out its place as the No. 1 in its segment. Leading the way, the Ranger continues its reign as Australia''s No. 1 Selling Vehicle. These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about! But we believe we do more than just build award-winning vehicleswe build careers. Discounted lease car options. Multiple Employee Resource Groups Ford Pride, Women of Ford and Ford Empowering Diverse Abilities. Flexible Work Arrangements. Growth and development opportunities via internal and external training. Paid parental leave from day 1. Comprehensive Employee Assist Program. Wellness Programs including Free Flu Vaccinations and Health Checks. Paid volunteer days. About The Role As the Senior Salesforce Business Analyst, you will serve as the primary bridge between our International Markets Group (IMG) business operations which includes but not limited to: Australia, New Zealand, South Africa and Thailand. In this role, you will own the end-to-end functional design for key initiatives (beyond gathering requirements), collaborating with the Tech Lead and Developers to speed time-to-market, and provide internal and external mentorship to ensure high-quality delivery. This position reports directly to the Technical Product Manager, Salesforce Service and is based at our IMG Product Development site in Broadmeadows, operating on a hybrid schedule with four days in the office. Responsibilities Strategic Requirements Engineering: Lead global workshops to elicit, analyse, and document complex business requirements. Translate these into strict Salesforce-specific functional specifications, user stories, and acceptance criteria (Gherkin syntax) that are ready for development. Integrated Quality & Feedback Leadership: Champion a "Show, Don''t Just Tell" approach by leading frequent, high-impact Product Demos to validate features iteratively and minimize downstream rework. Subsequently, lead the formal User Acceptance Testing (UAT) phase, ensuring a smooth final validation by developing test plans and coordinating global business testers to meet the "Definition of Done." AI & Innovation Strategy: Proactively identify opportunities to leverage emerging technologiessuch as Salesforce Agentforce , Einstein AI, and automationto drive operational efficiency. Guide business stakeholders on the "Art of the Possible" with AI, helping them transition from traditional processes to intelligent, data-driven workflows. Functional Solution Design (Hands-On): Partner with the Tech Lead to design and implement scalable solutions for small-to-medium initiatives. You will actively configure standard functionalities (Custom Objects, Flows, Dynamic Forms) to prototype solutions, reducing reliance on the Principal Architect for day-to-day changes. Global Stakeholder Management: Manage competing priorities across diverse markets (ANZ, SAF, ASEAN), driving consensus on standardized processes while accommodating critical local legal/regulatory needs. Mentorship & Collaboration: Act as a senior guide within the team, mentoring members to uplift their skills while collaborating closely with external stakeholders and partners to ensure high-quality, consistent delivery. Gap Analysis & Process Optimization: Conduct comprehensive gap analyses between current business processes and "To-Be" Salesforce capabilities. Challenge legacy thinking to identify concrete optimization opportunities. Adoption & Enablement: Create comprehensive documentation (process flows, training guides) and provide high-impact training to Super Users, ensuring the business captures the full value of the platform. Platform Stewardship: Stay current with Salesforce releases and industry best practices, proactively contributing to the platform''s strategic roadmap and driving continuous improvement. Qualifications Educational Background: Bachelors Degree in Computer Science , Business, Engineering, or a related field. Professional Experience: Minimum of 5 years in global Product Management, with a specialized focus on Salesforce or similar CRM/enterprise platforms. Technical Expertise: At least 5 years of experience specifically dedicated to Salesforce Service Cloud implementations. Certifications: Mandatory Salesforce Certified Administrator (Admin 201) certification; Salesforce Service Cloud Consultant and App Builder certifications are highly desirable. Communication & Tooling: Proficiency in Product Management tools and a proven ability to translate complex technical concepts into clear, actionable business language. Financial Acumen: Robust understanding of financial management, specifically regarding business case development and budget oversight. Product & Design Philosophy: Comprehensive knowledge of Product Development Processes and Human-Centered Design principles, with a strong focus on customer experience. Operational Agility: Proven ability to manage competing priorities and deliver high-quality results within a fast-paced, dynamic environment. Collaborative Drive: Unwavering commitment to delivering results through effective collaboration across all levels of the organization, from technical staff to senior management. If you want to be a part of this challenging and rewarding transformation Apply Now. Equal Opportunity Ford Australia is inclusive employer, and all qualified applicants will receive consideration for employment. If you require any support or adjustments to the recruitment process, please contact our Talent and Inclusion Lead Sarah at [email protected]. Applicants must be legally authorised to work in Australia. Verification of employment eligibility will be required at the time of hire. Application Information Applications will close on Sunday 18 January 2026, however, please do not delay your application as interviews will commence before this date. Please note due to the high numbers of applications we will only be able to contact shortlisted candidates. Privacy & Personal Information Ford Motor Company of Australia Pty Limited ACN 004 116 223 (Ford) is collecting your personal information in order to consider you for a role at Ford. Ford may also collect personal information about you from third parties such as referees and recruitment agencies for this purpose. Ford may disclose your personal information to its related companies and third party service providers for purposes such as screening and background checks, aptitude testing and health and safety and human resources management activities. Fords privacy policy (available at www.ford.com.au) states how you can seek to access or correct any personal information Ford holds about you, how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint. You can contact Ford at 13 FORD (13 36 73) or via the contact details set out in Fords privacy policy #J-18808-Ljbffr