Job Title

Were a global tech company, just not the kind youre picturing. Sure, weve got catered lunches, team events, cool merch, and yes... dogs in the office. But thats not why people join. Our team of nearly a thousand people wakes up every day to make our product and our customers lives better. At SafetyCulture, youll hear yes, lets give it a shot more often than thats not how we do things here. People join because were building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. Weve got the scale and innovation youd expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast . The scale is big. But the ownerships personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. Were not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, youll fit right in. An exciting opportunity has arisen for a Senior Customer Success Manager (CSM) to join our team! Youll drive success across some of our most strategic Enterprise customers in the Transport and Logistics and Manufacturing industries. As a trusted advisor, youll ensure customers maximise the value of our platform, achieve measurable business outcomes, and expand their longterm partnership with SafetyCulture. Were looking for someone who thrives on building deep relationships within complex, multisite organisations and partnering closely with senior stakeholders to deliver tangible business impact. How You Will Spend Your Time Own and lead the success of a portfolio of strategic Enterprise customers, acting as their primary partner and advocate Build deep relationships with senior and executive stakeholders, aligning SafetyCultures platform to their strategic priorities Drive customer adoption, value realisation, and measurable outcomes across large, multisite deployments Proactively manage retention and renewal outcomes by identifying risks early and executing clear success plans Identify and progress expansion opportunities in partnership with Sales, based on demonstrated value and customer maturity Use data, insights, and industry benchmarks to demonstrate ROI and guide customer decisionmaking Bring the voice of the customer into SafetyCulture, influencing product direction through structured feedback and industry insight Contribute to the creation of enterprise and industryspecific playbooks, case studies, and bestpractice frameworks About You Proven experience managing large, strategic Enterprise accounts within complex, multistakeholder environments Comfortable engaging and influencing at senior executive and Csuite level Strong commercial acumen, with experience driving retention, renewals, and expansion within existing accounts Highly analytical, with the ability to translate data into clear insights and compelling business narratives Confident communicator and presenter, able to simplify complex concepts and drive alignment Curious, adaptable, and quick to develop deep understanding of new industries and operating models Proactive and outcomes driven, thriving in a fast paced, scaling SaaS environment At SafetyCulture, We Care About People Through Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. Youll Also Receive Other Perks Such As Inhouse Culinary Crew serving up daily breakfast, lunch and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global offsite Table tennis, board games, gym sessions, book club, and petfriendly offices. Were committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team weve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK . Even if you don''t meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don''t rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes. #J-18808-Ljbffr