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Are you someone who genuinely enjoys helping others and creating memorable experiences? Join us as a Passenger Assistant on Transwas Prospector, AvonLink, and MerredinLink services, where every journey is an opportunity to make a positive impact. In this customerfocused role, youll be the friendly face passengers rely onoffering assistance, information, and comfort from the moment they board. Whether youre helping elderly or disabled passengers, keeping onboard facilities welcoming, or assisting with luggage and refreshments, youll play a key part in ensuring every traveller feels safe, supported, and well cared for. This role is ideal for anyone with a background in customer service, whether in retail, hospitality, fast food, or beyond experienced professionals and newcomers alike are welcome! Working 64 hours per fortnight on a rotating roster, youll enjoy a dynamic role that keeps each day interesting, with shift start time ranging from early mornings to evenings , no two days are the same. To thrive in this role, youll need a current WA C or CA class drivers licence, the ability to travel to regional locations to start or finish shifts, and the flexibility to work outside standard business hours. If youre ready to embark on a rewarding and engaging role where you help passengers travel comfortably and confidently, wed love to hear from you! About You! To excel in this role, you should possess: Considerable understanding of contemporary customer service techniques and their application within a hospitality environment. Well-developed relationship management skills, including the ability to develop a rapport with external stakeholders and resolve customer complaints. Sound numerical skills, including the ability to undertake basic manual calculations. Sound planning and organisational skills, including the ability to prioritise tasks and cope with competing demands. Ability to drive to/from regional locations for the purpose of commencing shifts or returning to Home Depot. About Us The Public Transport Authoritys (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values. At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission. As a fast-growing economy, Western Australias public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the publics needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way. You can expect. Opportunities to grow through personal development and career pathways Health and Wellbeing programs including access to a free 24/7 onsite Gym Subsidised Corporate Apparel and Spectacles Opportunity to join our Social Club offering savings and benefits all year round. There is one permanent part-time opportunity available, working 64 hours per fortnight, with an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months. ***To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia. The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply. Further Information Please contact Chumima Walton, Train Services Supervisor on (08) 9326 3172 for specific information about the role. For more information about the PTA, please visit www.pta.wa.gov.au. For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email [email protected] How to Apply Applicants must apply online, using the Apply for this job button and this will take you to the WA Jobs board www.jobs.wa.gov.au where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 36006 in the web search box. Closing Date: 5pm (WST) on Monday 2 February 2026 #J-18808-Ljbffr