Job Title

OverviewSales Support PaperPak (Detmold Group)Full-time | Adelaide Head OfficeAre you an experienced customer or sales support professional who loves building relationships, solving problems and making things happen for customers? Join the PaperPak team at Detmold Group a leading Australian manufacturer known for quality, sustainability and exceptional service.Were looking for someone who brings maturity, initiative and confidence to a fast-paced, customer-focused environment. If you thrive on variety and enjoy owning outcomes end-to-end, this is a role where you can make a real impact.Why Youll Love This RoleWork with a proudly Australian, global manufacturing business with strong valuesBe part of a supportive, collaborative national sales teamMake the role your own drive warm sales activity, build customer relationships and support major national accountsJoin an organisation with a reputation for service excellence and help us keep raising the barWhat Youll DoIn this role, youll be the engine behind our customer and sales operations, including:Sales & Customer GrowthManage incoming phone and email orders for our national customer baseBuild trusted relationships through warm call cycles, proactive follow-up and exceptional servicePromote PaperPaks stock range, print capabilities, online ordering tools and seasonal productsAssist walk-in showroom customers and identify new opportunities or emerging marketsCustomer Service & SupportDeliver outstanding service aligned to our Global Customer Service StandardsRespond to enquiries, send sample packs, manage complaints and ensure positive outcomesSupport national and regional teams with administrative and sales-related tasksOrder & Systems ManagementProcess orders accurately and efficiently in line with company policiesWork across multiple systems including Salesforce, MFG-PRO, Power BI and DetinformMonitor orders, track freight, manage back-orders and communicate updates to customersWhat Youll BringWere looking for someone who is experienced, confident and enjoys taking ownership. You will have:Excellent communication skills and the ability to build rapport quicklyStrong organisational skills and the ability to manage competing prioritiesHigh personal integrity, accountability and resilienceA proactive, solutions-focused mindset with a genuine passion for helping customersSolid computer and data management capabilityExperience in sales support, customer service or a similar role (manufacturing or product-based industry experience highly regarded)Ready to Join Us?If youre excited by the idea of helping customers, supporting national accounts and contributing to a business with strong values and strong growth, wed love to hear from you.Why Join Us?At Detmold Group, were committed to creating a safe, inclusive, and high-performing workplace. Youll be part of a team that values innovation, supports professional growth, and makes a meaningful impact across our global operations.About UsDetmold Group is a global packaging company with a strong commitment to safety, sustainability, and people. This role sits within our Health, Safety and Wellbeing team, part of the broader People Function.Please note, applicants must have Australian work rights.While applications must be made online, confidential questions are welcome by contacting Jennifer Pryor, Talent Acquisition Partner - [email protected] are a 2023 Circle Back Initiative Employer we commit to respond to every applicant.If you would like to provide a cover letter as part of your application, please attach it to your resume and upload as one document. #J-18808-Ljbffr