Job Title

Brooks Hire is a proud, family-owned Australian business that has been operating for over 45 years. With branches nationwide and a fleet of over 5,000 machines, we are an industry leader in equipment hire for the civil, mining, and construction sectors. We are currently seeking an experienced and motivated Technical Support/Field Service Coordinator to join our dedicated team in Albany. This role is perfect for someone with strong mechanical knowledge, excellent organization skills, and a passion for delivering exceptional service. The Role: As a Technical Support/Field Service Coordinator, you will play a vital role in ensuring the efficient operation of our service department by providing technical support to customers & mechanics. Your responsibilities will include: Coordinating scheduled maintenance and breakdown support for equipment across metro and regional areas. Booking and mobilising field service technicians, including organising medicals and inductions as required. Preparing service quotes and processing job cards, service sheets, and damage reports. Ordering and supplying parts and liaising with suppliers. Ensuring timely and accurate data entry and invoicing. Maintaining strong relationships with clients through proactive communication and support. What Youll Bring: Mechanical trade essential Field Service experience preferred Experience in a similar Technical Support/Service Coordinator or mechanical role (earthmoving/mining/civil industries ideal). High level of computer literacy and attention to detail. Ability to be On Call, on a rotating roster. Excellent presentation and communication skills Ability to work in a team environment. Ability to work in a fast-paced environment and manage competing priorities with ease What We Offer: Great career and advancement opportunities Competitive remuneration Onsite parking Stable and secure Family business Access to our Employee Assistance Program (EAP). Apply Here #J-18808-Ljbffr