Job Title

# Customer Care AdvisorJob titleCustomer Care AdvisorLocationYour responsibilities:* Introduce and guide new and existing customers through new and improved platform features and functionalities.* Act as the first point of contact for after-sales support, handling inquiries related to returns, replacements, refunds, delivery tracking, backorders, and other post-order matters.* Provide customer service across multiple channels (email, phone, chat) in a professional and solution-oriented manner.* Collect and analyze customer feedback on a daily basis, identifying trends and creating reports with actionable insights and improvement suggestions.* Collaborate with the sales team to ensure accurate and efficient end-to-end processing of customer orders.* Support a variety of administrative and operational tasks related to the complete after-sales customer journey.## Your profile:* A bachelors degree or equivalent professional experience.* Fluency in Bulgarian and English is required. Additional languages such as Dutch or one of the Balkan languages are a strong plus.* Experience in customer service, operations, or account management, preferably with exposure to the Bulgarian market or other regional markets.* Strong communication and interpersonal skills.* Customer-focused mindset with a proactive and commercial attitude.* A team player with a hands-on mentality and the ability to work independently.* Comfortable using CRM and other support technologies; able to communicate technical issues clearly.* Structured, methodical, and detail-oriented with good analytical and problem-solving skills.## What''s in it for you* 32 days of vacation.* A competitive salary based on a 40-hour work week.* A 6 month employment contract with the possibility of extension.* Company pension scheme.* Bike leasing program.* Opportunities for professional development, including access to LinkedIn Learning and a wide range of internal and external training courses.* A first-name culture were on a first-name basis with all colleagues* A varied and responsible role in a global company with a family-like atmosphere, where people truly matter.## People are at our heartTVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.## About TVHTVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.### Sales & PricingWe''re looking for an External Sales Advisor to strengthen our Mediterranean sales team. In this role, you will be responsible for achieving sales and performance targets set by the company by planning...### Sales & PricingWe are seeking an experienced Area Sales Representative to join our team in Western Australia. This position will suit candidates who can demonstrate a strong background in sales or a desire to move...Rugby plays a big part in my life. I am involved in the organisation of rugby in the East Midlands. And I got accepted as a volunteer for the Commonwealth Games. I love to please customers. As a key account manager I look after some of our biggest customers. Together with the great people I get to work with of course. I get along with people from all walks of life. Being friendly, outgoing and using a sense of humour works miracles.Graham, Key Account Manager #J-18808-Ljbffr