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A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If youre an experienced Fleet Desk Manager l ooking for an opportunity to grow in a friendly environment, were looking for you!Were flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Lets grow together MAIN PURPOSE OF JOB:The Technical Service Manager is responsible for the management of all members of the technical service team who are based in Northampton, ensuring alongside the team all vehicles are maintained in line with legislation and contractual commitments and are compliant. Optimising vehicle availability, minimising maintenance spend and ensuring the fleet system is kept as up to date as possible, for both the SFS and CTS fleets.KEY RESPONSIBILITIES / ACCOUNTABILITIES:Responsible for management of all members of the technical service team. This will include but is not limited to: -Day to day team managementReviewing the targets set and monitoring and managing the team to these targetsOngoing employee reviewsIdentification of development requirements for each employeeCoaching to enhance the skills within the technical service team.KPI team reportingResponsible for management and scheduling of the mobile engineers.Day to day team management, including logistical management for business coverReviewing the targets set and monitoring and managing the team to these targetsOngoing employee reviewsIdentification of development requirements for each employee,Fully responsible for overseeing the maintenance in line with manufacturers recommendations, legislation and contractual obligations. This will include but is not limited to: -Management of vehicle repairs and servicing to ensure that are carried out cost effectively, both internally and subcontracted.Identifying rechargeable damage and liaising with the liable party to obtain approval.Ensuring warranty periods are maximised and policy claims applied.Negotiating with third party repair agents to ensure fair charges.Sourcing the most competitive and cost-efficient parts and suppliers, whilst maximising the vehicle availability to the customer.Ensure paperwork from third party suppliers and inhouse workshops are completed and returned on a timely basis aligned to contractual obligationsNegotiate, monitor, measure and recommend third party suppliers to support the maintenance requirements ensuring the contractual requirements for the customer are delivered.Responsible for monitoring and management of allocated key suppliers to their contractual terms, including measurement against SLAs.Support and leadership in the dealing with supplier invoice dispute and resolution, to prevent delay in service.Liaising with customers to build and keep relationships, ensuring the technical service team deliver to the contractual customer requirements.To ensure the fleet management system is used in accordance with company and legal requirements, which further enable accurate reporting and financial cost control.Any other reasonable requests as required.About YouHave a proven experience in management of technical staffHigh level of knowledge and use of computersPresentable, proactive person with the ability to conduct themselves in a professional manner focused on seeking to resolve any problems.An ability to work independently and as part of a team.Ability to influence change at all levelsExcellent organization skills, with high levels of attention to detail with ability to multitask and prioritise deadlines.A full clean driving license.Have a recognised vehicle engineering qualification i.e. City & GuildsHold a Certificate of Professional competence (CPC) NationalHold a management qualificationEven if you dont meet all the criteria,we encourage you to apply. At Paragon, value diversity and were excited to hear from passionate individuals like you! If youre ready to contribute to the team, please apply.Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.Working hoursMonday to Friday - 40 hours per week, 8:30am - 5:30pmInclusionAs a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.About UsWhat can we offer you?Generous Holiday Allowance: 25 days per year, you also get to enjoy a day off for your birthday, Christmas Eve, and New Years Eve. You can also buy or sell up to a weeks leave daysShare Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rateProfit Related Pay: We share some of our annual profit with our eligible employeesPension Plan: We contribute up to 10% of your annual salary towards your pensionFamily Friendly policies : We offer enhanced parental pay and paid time off for fertility treatmentEmployee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and moreVolunteering Day: Contribute to causes you care about with one volunteering day per yearLife Assurance and Personal Accident CoverBe yourselfAs an equal opportunities employer, we welcome diversity and care about inclusion. Thats why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.Be heardWe listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.Be wellWe will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.Be betterWe want you to reach your potential and, as a Platinum Investors in People employer, well encourage you to learn and develop by building a personalised development plan together with your manager. #J-18808-Ljbffr