Your Role Impactful, Meaningful and FutureOriented At Siemens Mobility, we empower transport providers worldwide to realise sustainable mobility solutions. As a leading technology company, we combine the real and digital worlds like no other in rail. In an open ecosystem, we bring together rolling stock, rail infrastructure, customer service and software to enable sustainable, comfortable and costeffective rail traffic today. In this role you will: Complete technical preventative and reactive service tasks while delivering highquality customer support. Apply detailed technical knowledge to maintain customer service operational levels. Provide 2ndlevel user support both remotely and onsite, including participation in a 24/7 oncall roster. Escalate issues to 3rdlevel support teams and subcontractors to meet service delivery KPIs. Perform periodic preventative maintenance and audits at customer sites. Document procedures, issue analysis and RCA professionally while contributing to improvement of internal tools, processes and data repositories. Support the Sales team as an engineering representative during the presales phase for customer service offerings. Shape the future of mobility with your qualifications and skills. Degree/equivalent in Control Systems, Electrical, Software Engineering or IT Systems. Experience in technical support roles ideally within train control systems. Exposure to ITIL servicemanagement frameworks. Experience or interest in: Unixbased OS (Solaris, Debian) Product lifecycle management and componentlevel obsolescence Server/workstation hardware configuration Virtualised environments Willingness to travel outside the Perth metro area. Why youll love working for Siemens Mobility Flexible working arrangements National & international career opportunities A positive, inclusive and collaborative work environment Industryleading parental leave package Novated leasing options Employee discount program Siemens Share Options A better tomorrow starts with how we transform mobility today. Siemens prides itself on its diverse workforce. We encourage applications that reflect the diversity of the communities within which we work, including Aboriginal and Torres Strait Islander peoples. We are a proud equalopportunity employer and support flexible working arrangements to empower our employees to balance work and personal commitments. #J-18808-Ljbffr
Job Title
Service and Support Engineer