Job Title

Hybrid working 3 days office + Thursday and Fridays working from homeClose to Wynyard StationCompetitive Salary + BonusWe are looking for an experienced Hardship/Collections Officer who is eager to make an impact within an evolving and rapidly growing business. This role is working with a Sydney-based start-up, offering a socially responsible financial product, at a time it''s needed most. Essentially you will be working with a brand that assists its audience with financial well-being by learning about money management to avoid falling into debt traps.Focusing on delivering an exceptional experience and empathising with customers, this is role will see you speaking with a diverse range of account holders seeing no two days being the same. This role is perfect for someone who thrives when thinking outside the box, tailoring realistic and sustainable solutions while building relationships and negotiating the best outcome.The Role:Navigate financial hardship claims with emotional intelligence and empathyAssess the account holder''s financial positionNegotiation of paymentsWork towards having the account holder back into regular paying statusReviewing supporting documentation to make informed decisionsOpportunity to build out processesAbout You:Must have Hardship / Collections experienceDemonstrated ability to manage your own time and workloadExcellent communication skillsA strong customer service ethicThrives in a fast-paced changing environmentThe Perks:Up to a 10% bonusWork from home two days a week (Thursday & Friday)Fantastic modern working spaceGrowing company with various progression avenuesIf you''re looking for an opportunity to learn, develop and grow in finance, this role is not to be missed You''ll play an integral part in the growth of a highly promising business, not just as a number, but as a member of the foundational team.APPLY WITHIN for a confidential discussion and further information.