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The OpportunityWith strong growth in our service department, our Mackay branch has an exciting opportunity to support continued machine population growth in the region for newly appointed Field Service Fitters and Heavy Diesel Mechanics to join our team. In this position, you will enjoy working alongside a talented team who are safety and customer focused and who all help each other achieve successThe key responsibility for this role is to provide total customer satisfaction on our beloved Hitachi Construction and Mining equipment providing breakdown, service and planned maintenance support. This position would suit someone who is dedicated to quality service and maintenance delivery outcomes, is professional and proactive in finding solutions for improved service levels.About You - If you consider yourself to have the following, then we want to hear from youSafety Commitment Proactive awareness and total commitment to Hitachi''s number one priority always exercising a high standard of precaution and duty of care to yourself and for others around youPersonal Drive Strengthening relationships with a positive, forward thinking attitudeCreative problem solver - Identifies every opportunity for continuous improvement, navigating complex technical issues and fault finding diagnostics with minimal to zero reworkQualifications - Minimum Certificate III in a Mechanical Engineering or equivalent discipline.Experience & Skill set - Heavy Diesel mechanics and field service fitters with demonstrated OEM equipment experience excavator specific diagnosis is highly beneficialCustomer Focus - Initiative to plan work fronts efficiently and effectively, understanding customer needs and delivering quality outcomes to ensure Total Customer SatisfactionBenefitsPermanent Full Time Position in a leading OEM with long term job securityRewarding $$$ salary package + super + tools allowance + potential overtime + company biannual bonuses $$$Genuine work / life balance working on a 7 on / 7 off rosterFully Maintained Service Vehicle + full PPE and Uniform + inclusive of Safety Boots + Company laptop + mobileExclusive staff discounts on Medibank Health Cover and other products and servicesReal career development opportunities and continuous training with supportive mentoringPersonal upskilling with access to the latest OEM grade technologiesBe a part of a global organisation which genuinely values and ensures everyone is happy and safe at workAt Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.About UsHitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all ''See You Tomorrow''.Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.Our CultureA career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi''s continued success.We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.Video