About UsHitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. With a solid network of branches nationally, we service a multitude of customers, including mining, construction, quarry and forestry with quality equipment and after sales support.The OpportunityHCA''s Newcastle branch has an exciting opportunity for an experienced and motivated sales professional to join the team in the position of a Customer Support Representative for our Newcastle and North Coast region. This role will have you selling market leading products and service across the quality Hitachi range through a mix of business development and account management. Your responsibilities will include:Handling the important link between customers and the company to ensure Hitachi''s high level of service delivery is maintained at all timesPromoting and generating parts and service sales streams with the intention of increasing salesUndertake customer machine inspections with a high attention to detailIdentifying and developing presentations when negotiating with new prospectsEfficiently liaise with current and potential customer base with accurate reporting of activity, sales, opportunities and market activityPersonable and Professional presentation with strong communication skills - both written and verbalSkills & ExperienceTo be successful in this role, you will need:Demonstrated service sales or parts interpreting experience within the Mining, Construction or Earthmoving industry will be advantageousGenuine desire to deliver Hitachi''s Promise of Total Customer Satisfaction as you develop and maintain positive relationships with customersA motivated and ambitious commitment to meet and exceed sales targetsStrategic and Analytical capability to assess value, including the use of CRMConfident, courteous and professional communication and presentation skillsSelf-motivated and the ability to work autonomously and a current driver''s licenseBenefitsA rewarding Base Salary + Super + Commission Structure + Fully Maintained Company CarTools of the trade including your own laptop and mobileSupportive management who value your input in finding new and improved ways to achieving successContinuous training and upskilling with access to the latest technologiesBe a part of a leading OEM which genuinely values and ensures you are happy and safe at workHere at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.
Job Title
Customer Support Representative