Job Title

Contact Centre Representative Online Retailer South Melbourne (On-Site) 3-Month Fixed Term Contract strong potential to extend $56,600 pro rata + penalty rates for Public Holidays (equivalent$34 per hour + Super) MondayFriday, 9:00 AM5:30 PM Start Date: 24 Nov or ASAPOur client, a fast-growing and well-known online retailer, is gearing up for their biggest sales period of the year - and they''re looking for confident, customer-focused legends to join their inbound support teamThis is the perfect opportunity for someone with previous call centre experience, who thrives in fast-paced environments, loves problem-solving, and enjoys creating brilliant customer experiences.What you''ll be doingManaging high-volume inbound calls per day) related to products and servicesSupporting customers during an exciting Black Friday and Christmas sales influxHandling a mix of service-based queries including:Delivery delaysRefund and return requestsComplaints and escalationsPayment processingOnline product questionsInvestigating issues, finding quick solutions, and leaving customers feeling genuinely supportedNavigating multiple systems to update orders, track deliveries, and action customer requestsWhat we''re looking for612 months call centre experience (essential)Fully availability over Xmas period (public holiday dates optional to work)Excellent verbal communication clear, warm, and confidentA natural problem solver who enjoys untangling tricky situationsAbility to stay cool and compassionate in a high-volume environmentSomeone organised, reliable, and ready to jump straight inWhy you''ll love itStep into an exciting period of growth and high activityJoin a fun, fast-moving team that knows how to work togetherOn-site role in vibrant South MelbourneStrong likelihood of extension or ongoing workInterview ProcessOnline skills assessment (2040 mins)Sales Director video interview (20 mins)Interview onsite (2 people)If you want a role that keeps you busy, engaged, and genuinely challenged, this is the one. Apply now