Job Title

About Bender UK:Bender UK is a leading provider of electrical safety solutions, specialising in monitoring systems for electrical installations and equipment. Our products ensure the highest levels of safety and reliability in various industries, including healthcare, rail, and industrial sectors.Main PurposeTo manage and support the delivery of service contracts primarily with NHS and Private sector customers by creating quotations, handling contract renewals, uplifts and retention''s, processing orders, compiling reports, and maintaining accurate Salesforce CRM records, while providing a high level of customer service and responding promptly to customer enquiries.Key Responsibilities:Prepare and issue quotations for service contracts, renewals, uplifts and retentionsManage the full contract renewal cycle, ensuring timely follow up and accurate documentationProcess customer orders and ensure all required information is correctly recordedRespond promptly and professionally to customer calls and enquiries, delivering a high standard of customer serviceCompile reports to support internal teams, customer communication and contract performance trackingMaintain accurate and up to date records within Salesforce, ensuring data quality and effective contract managementLiaise with internal teams to support the smooth delivery of service activities and contract requirementsSupport contract retention by maintaining regular customer communication and identifying areas for improvementAssist with the preparation of customer documentation, proposals and follow up actionsPromote a one team approach and contribute to cross functional collaboration across Bender UKKey Attributes:Strong attention to detail and accuracyConfident with CRM systems and MS OfficePrioritisation and work well with internal teamsExcellent time management skills.Commercially savvy with strong prioritisation and planning skills.Ability to learn Bender UK engineering terminology.Good communication and administrative skills.Computer literacy with good attention to detail.Experience working in a busy sales department.Customer service experience, preferably in a business-to-business organisation.Sales and commercial experience is preferable.Chartered sales status (ISP etc.) is advantageous.Dedication:Committed to achieving goals and delivering exceptional service.Excellence:Striving for the highest standards in all aspects of work.Trust:Ability to build and maintain long-term customer relationships.Teamwork:Ability to work independently and as part of a team.Salary and Benefits:Salary: Up to 30,000Bonus: Sales-driven incentive arrangement paid quarterlyHoliday Entitlement: 25 days + 8 bank holidays with a buy/sell leave scheme in place at the start of each holiday yearPension: 6% employer contributionBenefits: Access to various high-street discountsWellbeing: Single private medical cover and access to an employee assistance programmeSocial: Regular opportunities to meet and interact with colleagues on a social basis Development Opportunities: We provide opportunities for professional growth and development, and are committed to fostering a culture of innovation and excellence Hybrid Working: Flexible hybrid working options available to support work-life balance