Who We AreAt Contour, we''re reshaping education, one student at a time.Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn''t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.Since 2020, over 10,000+ students have trusted Contour to guide their academic journey, and we''ve grown to over 300+ team members. We''ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.This is Contour. Built by students, for students.What You Will DoBe the first point of contact for student and parent enquiries - in person, online, and over the phoneGreet and assist families on campus with warmth, professionalism, and careSupport students during class times and ensure their experience runs smoothlyManage scheduling, rescheduling, invoicing, and general queries with accuracyKeep campuses organised - from classrooms and reception to resources and stock levelsHandle daily admin tasks such as record-keeping, printing, and basic operational supportTroubleshoot minor issues and escalate where neededMaintain tidy systems and accurate documentationShare ideas to improve campus service and student experienceWhat You Will BringWe''re looking for genuine, people-focused communicators who bring energy, empathy, and reliability.You''ll thrive if you bring:Warmth and care for families - you love helping othersEnergy and enthusiasm - you bring positive vibes to campusExcellent communication - clear, confident, and friendlyProactive mindset - you take initiative and find solutionsAttention to detail - you keep things running smoothlyReliability and commitment - families count on youExperience that helps:Previous experience in customer service, hospitality, retail, or call centresFamiliarity with the VCE system or having been a VCE graduate yourselfCurrently studying or holding a degree in Commerce, Business, or related fieldWhy You Will Love It Above-market pay and benefitsFlexible, hybrid working environment with on-campus engagementMonthly wellbeing allowance + Employee Assistance Program (EAP)Personalised mentorship, training, and feedback to strengthen communication and service skillsA fun, fast-paced environment where no two days are the sameCareer growth opportunities in a rapidly expanding education companyWork that truly matters - helping students and families feel supported every step of the wayThe VibeWe''re looking for team members who are approachable, reliable, and ready to bring their best energy to every shift. Whether you''re part-time or full-time, you''ll be part of a supportive team redefining what service in education feels like.This isn''t about scripts or transactions - it''s about people, relationships, and making every interaction count. Ready to make an impact? Apply now and help us reshape education, one conversation at a time.
Job Title
Campus Experience Coordinator