Job Title

Assistant Manager, Acquisition ExcellenceAt American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you''ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact on this role?As Assistant Manager, Marketing Excellence, you''ll coordinate seamless updates and enable new initiatives across our acquisition channels, ensuring every change is delivered accurately and compliantly. Your proactive collaboration will help ensure a seamless experience for colleagues and customers alike.Key responsibilities include:Support the coordination and execution of the Multi Channel Checklist process (MCCL) for updates to features, benefits and T&Cs across acquisition channels ("Non-Offer MCCL"):Collaborate with Product, PMO, Compliance and other stakeholders to understand the updates needed and refine the brief.Brief and support Acquisition colleagues across all channels to assess which collateral needs to be updated, and with what changes.Clear communication and proactive support to ensure timely execution of the updates.Maintain accurate records and documentation for all site and marketing changes.Continual enhancement of the Non-Offer MCCL process to improve efficiencies for colleagues across the business.Navigate and drive progress through the governance processes to enable new acquisition initiatives and capabilities.Lead for team''s issue management, control management, and testing execution.Review Customer Complaints, and drive action plans for resolution.Ensure compliance with regulatory requirements and internal policies, including asset management.Minimum QualificationsStrong organizational and project management skills.Experience working in a matrixed environment and collaborating with cross-functional teams.Familiarity with regulatory compliance in financial services is an advantage.Excellent written and verbal communication skills.Preferred QualificationsExperience with compliance in a marketing contect.Knowledge of marketing channels including media, website and emailAbility to manage multiple projects and deadlines in a fast-paced environment.Creative problem-solving skills and attention to detail.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones'' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.