Job Title

Job PurposeThe Customer Service Officer is responsible for managing the end-to-end customer experience within the freight forwarding business, delivering high-quality support across all shipments. You will proactively resolve issues, manage enquiries, and build strong customer relationships, working closely with Business Development, Sales, Commercial, and Operational teams to ensure seamless service delivery and support DP World Global Forwarding''s objectives.Key Accountabilities:Act as the primary customer contact, managing end-to-end shipment execution and resolving issues promptlyBuild and maintain strong client relationships, ensuring consistent service excellenceMonitor shipments proactively, communicate deviations, and provide timely updates to customersPurchase Order Management for client portfolio.Responsibility for Risk Identification and Exception ManagementIdentify opportunities to grow business with existing clientsSupport the Key Account Manager in onboarding and transitioning new businessPrepare accurate quotes and rate updates, while mentoring team members to enhance service deliveryQualifications, Skills and Experience:4+ years'' experience in import freight operations and customer service, with strong knowledge of Australian import processesProficient in Cargowise (WiseTech) with strong IT and administrative skillsWell-developed relationships with external service providers and broad supply chain knowledgeDemonstrated ability to work independently, resolve issues, and meet deadlinesExcellent customer service focus, teamwork, and interpersonal skillsRelevant industry qualifications (RACA/IATA/FIATA) and Cargowise training/certification (preferred)About DP WorldDP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 115,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer''s door.In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.WE MAKE TRADE FLOWTO CHANGE WHAT''S POSSIBLE FOR EVERYONE.#LI-KP1