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Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.Time never stands still at Vacheron Constantin. Deep pride in our heritage fuels our passion to trailblaze an even brighter future. For us, excellence is both a given and a never-ending quest. Our curiosity knows no bounds and better is always possible. For nearly 270 years, we have continuously reinvented our vision as a Maison of Belle Haute Horlogerie.Are you passionate about Luxury Retail? Would you like to play a critical role in our Collins Street Vacheron Constantin boutique?HOW WILL YOU MAKE AN IMPACT?Reporting to Brand Director, the Boutique Manager isresponsible for the development and optimization of the boutique operations by leading and motivating the boutique team to drive sales performance and ensure outstanding client service while maximizing the sales and profit potential of the boutique.Be One Of Not ManyHOW WILL YOU EXPERIENCE SUCCESS WITH US?Boutique Performance & Sales AchievementAchieve sales results, monitor KPIs, and maximize profits of the Boutique through the team using programs and techniques set out by the brandDevelop local clientele for Vacheron Constantin MelbourneBoutiquePropose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targetsDevelop partnerships with third parties (hotels, tour leaders, business introducers'', mall managers) with clear goals and guidelinesMaintain a regular benchmark in the city to control your market share and define new business opportunities and good practices to implement in the boutiqueHaving a deep understanding of Vacheron Constantin client''s profiles (Locals and tourists)Control all boutique expenses within budget guidelinesCustomer Service / Customer Relation ManagementMaintain consistent, uncompromising high standards of customer service and Customer Relation ManagementActs as an Ambassador of the Maison, builds direct contact with VICs, continues to grow the CRM database, and ensures a high retention ratePR Events Initiation, Management, and RepresentationTo initiate and participate in regular PR events to promote and enhance boutique presence with existing and new clienteleAssist in planning and execution of marketing activities.Team Management & People DevelopmentCoach, train, motivate and lead by example with a high degree of professionalismDrives performance through motivation and team engagementExperience:You are motivated by the luxury sector in a similar position with managerial and team leadership experience in sales and customer service.You are:To maintain updated product knowledgeTo be sales drivenTo possess quality leadership skills to lead the staff to perform to their fullest potentialTo possess excellent interpersonal and communication skillsTo be reliable and independent, outgoing and socialTo be initiative, reactive, proactive with problem-solving abilitiesTo be organizedTo have a broad background in CRM activities (customer relationship management)To have demonstrated passion for service and client orientationWritten and spoken English, other foreign languages highly appreciatedKnowledge of local market including awareness of competitors, clients, and market trends, and ability to prospect outside the boutiqueTo possess general IT skills, constantly upgrading: Microsoft Office, SAPHOW DO WE KEEP YOU SMILING?As a significant member of the Vacheron Constantin community, you are also part of a much bigger family at Richemont.We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.Interested? Join us #WeAreWaitingForYou#Richemont #WeCraftTheFuture