About AvePointSecuring the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint''s global channel partner program includes over 3,500 managed service providers, value added resellers and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visitAt AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power of youAbout the role:You will be responsible for generating repeatable strategy of technology adoption for AvePoint customers.You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers. What your day to day will looklike:Develop customer success metrics to support onboarding, adoption, and retention goals.Act as a trusted technical advisor, coordinating solution delivery and support for enterprise clients.Manage a portfolio of technical accounts, providing tailored guidance and recommendations.Align AvePoint''s product suite to meet individual customer business needs.Createindividualisedsuccess plans using NPS and other customer data insights.Partner with Account Managers to support sales strategies andidentifyopportunities to enhance satisfaction and adoption.Lead contract renewal cycles in collaboration with Customer Success and Sales teams.Monitor customer adoption and support history to inform success strategies.Proactively resolve challenges and guide customers towards successful outcomes.Deliver executive business reviews todemonstrateROI and strategic value.Conduct web-based and onsite product training sessions for clients.What you will bring to our team: This role calls for a highly collaborative, business savvy self-starter who is highly skilled at customer relationship management. Bachelor''s degree3+ years of experience in a technical consulting role such as technical account management or technical business analysisTechnical understanding of Microsoft SharePoint/ SPO architecture, components, and configuration.Technical understanding of the differences between the SharePoint versions and Office 365 collaboration technologiesStrong customer satisfaction, customer service, adoption, and retention experienceExcellent written/verbal communication, organization, presentation, and project management skillsAbility to work individually and within a highly collaborative global teamsettingWillingness to learn and adapt in a fast-pacedenvironmentStrong experience in communicating with different stakeholders and decision makers, both internally and externallyExpert at customer relationship managementAdvanced ability to understand business objectives through requirements gathering andanalysisImpeccable organizational awareness skillsKnowledge in the following technical areas are a plus:Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologiesWorking technical knowledge of current software protocols and Internet standardsBenefits we offer:Competitive market-based compensationCareer progression and internal mobility opportunities across our global footprint in North America, EMEA, and APACWork life balance through hybrid working model of 3 days a week in officeGenerous PTO allowance incl. specific AvePoint Holidays (Birthday Day, Family Day, Holiday Half Day, Community Outreach Half Day)Private Health InsuranceMobile Phone Plan ReimbursementTuition ReimbursementDedication AwardsEmployee Referral Program much moreAvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.Please note that all applications will be reviewed January 2026#LI-HR1 Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Job Title
Customer Success Manager