Job Title

C.H. Robinson is seeking an Implementation Manager to lead and manage our customer implementation projects in global forwarding.The Implementation Manager will help create collaborative, consistent, and standardized practices for onboarding new businesses in Oceania and globally. They will position our technology and implementation practices as a competitive differentiator through engagement with customers and branches. This role will share technology solutions and implementation best practices within the region and partner on projects to align the customer experience across the network.Responsibilities:The duties and responsibilities of this position consists of, but are not limited to, the followingDrive ImplementationManage end-to-end implementation projects for core global forwarding customer accounts through implementation methodology and project management best practicesAssist in onboarding complex global accounts coordinating with various internal teams to ensure that all aspects of the customer onboarding process are completedLead communication serving as the primary point of contact for the customer during the onboarding process, ensuring customer inquiries and concerns are addressed in a timely mannerPartner with aligned branches to build and strengthen a defined implementation process, and with aligned Sales team to capture and track new business opportunities and give the needed support on pre-work items for implementation.Create and execute standard onboarding documentsRe-Implementation Assess existing customer accounts to identify opportunities to implement and enhance process and technology Present continuous improvement opportunities to the branch and customerEnsure Technology AdoptionAdvocate for our technology and provide guidance for reporting and technology solutions Educate commercial teams on our technology offeringsSupport SalesPerform technology demonstrations to support sales Present our implementation methodology as a differentiator within the sales phaseRequired Qualifications:High school diploma or Graduate Degree/ equivalent46 years of global forwarding experience in leading operations or account management, or customer implementation projectsSolid understanding of complex freight forwarding operational processes and systemsPreferred Qualifications:Bachelor''s degree from an accredited college or universityProject management experience with the ability to manage multiple projects simultaneouslyStrong decision-making and problem-solving skillsFacilitation skills, including relationship management and presentationsHighly organized, able to meet deadlines despite competing prioritiesStrong communication and influencing skillsComfortable working with ambiguity and delivering results independentlyValues a diverse and inclusive work environmentBenefitsAt C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.