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Company Description Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the worldYouwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning,tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet. Job Description We are seeking a highly organized and customer-focused Front Office Manager to oversee the daily operations of the front desk. The ideal candidate will ensure smooth check-in/check-out processes, excellent guest service, and effective team management.Key Responsibilities:Manage the front office team, including training, scheduling, and performance evaluationEnsure exceptional guest service and handle guest inquiries or complaints promptly and professionallyOversee reservations, check-ins, and check-outs efficientlyCoordinate with other departments to ensure seamless guest experiencesMaintain accurate records and prepare daily reports on front office operationsImplement and enforce hotel policies and procedures at the front deskMonitor inventory of front office supplies and equipmentHandle billing and cash management in compliance with company standardsSupport sales and marketing initiatives through effective guest relations Qualifications Qualifications:Proven experience as a Front Office Manager or similar role in hospitalityStrong leadership and team management skillsExcellent communication and interpersonal abilitiesProficient in property management systems and MS OfficeAbility to handle stressful situations with professionalism and tactDetail-oriented with strong organizational skillsFlexible to work various shifts, including weekends and holidaysHotel Experience Additional Information You are the reason why we are a successful Hotel company. We have an array of benefits to thank you for your wonderful work such as staff discount systems known as ALL Heartists,Annual Service Recognition,Tenure Recognition and Living on Site Provisions for remote locations.Job-Category: RoomsJob Type: PermanentJob Schedule: Full-Time