The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City''s future and ensure it is culturally, socially, environmentally, and economically sustainable.An exciting opportunity is available working as a Regulatory Support Officer within our Regulatory Services unit.About the roleAs the Regulatory Support Officer, you will be responsible forproviding a range of business, process, and administrative support services forthe Regulatory Services unit. Regulatory Services is responsible for ensuring that the community is built, maintained, and used in a complaint manner.Key Responsibilities:Word processing and formatting documentsCreating and maintaining applications on the NSW Planning Portal & PathwaysCreating and maintaining licenceson PathwaysRegistering Companion Animal DocumentsInvoicing for InspectionsProcessing Annual Fire Safety StatementsAnswer Telephone & Email InquiriesReviewing Service RequestsAbout YouThe successful candidate will have previous experience in an administration and customer service focused role. It would be preferred but not essential for applicants to have the following skills:Certificate in Business Administration or similar or suitable related experience.Computer literacy through accurate data entry, recording of information and experience with a variety of software applications.Demonstrable understanding of the relevant legislative and regulatory requirement.Demonstrated customer service skills with exceptional ability to deliver memorable experiences.Well- developed planning, organisation, and time management skills, including the ability to meet tight deadlines and balance competing priorities in a fast-paced environment.Well-developed conflict resolution skills, with a focus on de-escalation and win-win outcomes.Well-developed decision-making ability, including confidence in working with the public, your team members and with management.What''s on offer:1 x Permanent full-time position.We are offering an attractive remuneration from $78,199.90 to $86,118.28 plus 12% Superannuation.In addition City of Parramatta also offer excellent employee benefits which include:A range of flexible work arrangements including hybrid WFH arrangements14 weeks paid parental leaveAccess to Long Service Leave after 5 yearsCentral Parramatta location (Public transport at our door, discounted parking)Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)Learning and development opportunitiesHealth and Wellbeing programs (Fitness Passport, flu shots, etc.)Want to know more?Further information regarding the requirements of this role can be found in the attached Position Description.Alternatively for a confidential discussion please contactAugustine Gwynne via emailHow to applyCandidates MUST apply online and attach a Cover Letter addressing how their experience and skills align with the Position Description.Applications close 9:00pm Sunday 18th January 2026and will not be accepted through any other medium.This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.The City of Parramatta supports a Drug and Alcohol-free working environment, and employees may be subject to random testing as a result.Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.
Job Title
Regulatory Support Officer