Job Title

Receptionist / Customer Service & Scheduling Assistant (WFH Australia)Location: Remote (Australia) with potential to move into hybrid once we settle on an office locationType: Full-timeAbout the RoleWe are looking for a reliable, well-spoken Receptionist / Customer Service & Scheduling Assistant to be the first point of contact for our business.You will manage inbound calls and enquiries, assist customers, support our appointment setters, and ensure our daily booking calendar runs smoothly.Key ResponsibilitiesCustomer CommunicationAnswer all inbound phone calls professionallyReturn missed calls and voicemail enquiriesRespond to emails, SMS, and website enquiriesIdentify enquiry type and route correctly:Sales Sales team / appointment settersTechnical Installer / technical supportEscalations ManagementLog clear and accurate notes in our systemsCustomer ServiceAct as the first point of contact for customersProvide basic information only (no pricing or technical advice)Maintain a calm, professional, and helpful toneEscalate complex issues appropriatelyCalendar & Scheduling SupportMonitor the booking calendar daily.Ensure appointments are:Correctly scheduledAssigned properlyConfirmed ahead of timeAssist appointment setters by:Confirming appointmentsFollowing up unresponsive customersHelping collect missing documents (bills, switchboard photos)Internal CoordinationPass clear notes to sales, appointment setters, and managementFollow internal processes and escalation rulesKeep communication organised and timelyWhat We''re Looking ForExcellent spoken and written EnglishConfident and clear on the phoneHighly organised and detail-orientedCalm under pressureComfortable following systems and processesReliable, responsive, and proactiveRequirementsMust be based in Melbourne, AustraliaOwn phone and laptopStable internet connectionComfortable using calendars, CRMs, email, and messaging appsHow to ApplySend us:A short intro about yourself/cover letterYour relevant experienceYour availability and locationYour phone numberOnly shortlisted candidates will be contacted.Job Type: Full-timePay: $32.00 per hourExpected hours: 38 per weekWork Location: Remote