Job Title

Help create positive and memorable experiences for visitors, schools, and community groupsBuild practical skills across customer service, park operations, and community engagementEnjoy meaningful, varied work in a supportive team committed to safety, inclusion, and continuous improvementAbout the roleAs the Customer Service Officer, you will provide front-line visitor support at Werribee Park, delivering accurate information, assistance, and high-quality service in line with the standards and priorities set by the Customer Service Team Leader and Commercial Team Leader.The role contributes to operational efficiency, visitor satisfaction, and compliance with Parks Victoria policies, procedures, and safety standards.About Parks VictoriaParks Victoria is responsible for managing a diverse estate of more than 4 million hectares including 3,000 land and marine parks and reserves making up 18 per cent of Victoria''s landmass, 75 per cent of Victoria''s wetlands and 70 per cent of Victoria''s coastline. Victoria''s parks are home to more than 4,300 native plants and around 1,000 native animal species.Parks Victoria''s estate attracts more than 100 million visits every year and we are committed to providing accessible, enjoyable, diverse programs and destinations while protecting and enhancing environmental and cultural values.We''re looking for someone with:Relevant knowledge and practical skills to support the delivery of customer service and on-ground park management activities, such as visitor information, community engagement, environmental education, events and tours, or basic land management and maintenance tasks.Demonstrated ability to deliver routine and moderately complex customer service and operational activities under general supervision and as part of a team, contributing to safe and high-quality visitor experience and the effective management of Parks Victoria.Can work a rostered weekend.A current driver''s license.Construction White Card (desirable).Your application will need to include:A Current ResumeA Cover LetterApplication Close date: Sunday, 18 January 2026Sound like you?For a confidential discussion about the role, call Letitia Luttrell on or apply onlineIf you don''t hold every skill or experience detailed above, please don''t rule yourself out. We focus on hiring people who value collaboration and integrity. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender.If this resonates with you, then please consider applying or getting in touch to discuss.Organisational CommitmentsParks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.Parks Victoria recognises diversity and inclusion is everyone''s business. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender.