Job Title

Role Summary Lead & mentor our Customer Service Team at one of Scania''s top performing branches. Job Responsibilities Our purpose is to Drive the Shift towards a sustainable transport system.At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this you.Welcome to Scania, a company that is enjoying record growth.What you will doReporting to the Branch Manager you will supervise a team of Customer Service Advisors, ensuring the customer''s needs and expectations are met throughout their Scania experience, from the first customer enquiry, through repaired quoting, repair completion, invoicing, and follow up.Leading the Customer Service Advisor team, whilst overseeing their daily activitiesEnsure the team is integrated with the greater Aftersales environmentProactively building and developing customer relationshipsEnsure systems and procedures are maintainedEnsure accuracy of all documentationWho you areYour excellent communication and interpersonal skills will help you to drive positive business outcomes through relationship management initiatives, additionally you will have:Technical / Mechanical qualifications or Industry experienceStrong knowledge of trucks or heavy vehiclesAbility to think on your feetand show initiativeEffective problem solving, negotiation and influencing skillsStrong abilities in time management, organisation and administrationProfessional written andverbal communication skillsWhat we can offer youA dynamic and inclusive work culture - be part of a great team environmentA company that is enjoying record growth and eligibility for an annual company bonus schemeSalary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and moreCorporate benefits programme with discounts at JB Hi Fi, Specsavers and moreExclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self-care and moreBe part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainabilityTo applyIf you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. "Apply now" and submit your CV.To apply for this role, you need to have full working or rights of New Zealand or AustraliaFormal offer of employment is subject to standard pre-employment checks including medical and other background checksAs an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.