Job Title

The OpportunityThis role encompasses all administration activities of the day-to-day running of the boutique; focusing on administration duties, after sales, organisation of back-office, cashing & banking procedures for the boutique.Supports the back of house administration functions to ensure the sales team are able to operate at optimal efficiency.Customer service and Sales SupportAnswering the phone, taking customer requests and directing calls, respond to customer service requests via phone and e-mailDaily management of the store email account, directing information where required within the organisationManagement and follow-up of customer requests whilst performing daily review of customer requests to be processed.Follow up of client request with stock team.Contact and inform the clients of the outcome of the search and the subsequent reception of the product in store.Perform daily checks of the Aftersales items and in Store Collection in the boutique.Maintain customer request lists from data provided by sales team, and cross check fulfilment via delivery processing with stock teamSupport the Back of House team to ensure accurate labeling, neat arrangement and tidiness of the Back of House and cashier areas.SAV/After Sales ServiceResponsible for the management of Aftersales organisation, record keeping and aftersales stock management in the boutique.Manage client repair cases and enquiries by providing correct information and timely follow up with clients, ensuring a smooth operation of after sales serviceReview completed forms and SAV operations records in HermesCareLiaise and coordinate with related departments on any SAV related issuesReview and update related information for easy referenceStore AdministrationTill opening and closing responsibilities, ensuring accurate cash float and balances at end of day.Assist in the management of staff uniforms (allocations, fittings, order, remittance, alterations and spare uniforms)- Order office stationery, corporate stationery, and items need in the boutique- Ordering banking books & cash bags and other relevant stationary- Ensure all First Aid boxes are replenished and audited twice a yearTeam AdministrationInternal communication: disseminate emails to all relevant staff instore, designate all calls to the relevant sales associate to ensure all queries are addressed in a timely mannerManagement of Reservations and Available OrdersPerform regular checks of reservations & available orders, by reviewing the corresponding recap in the system, and by checking the Customer collection areas.Monitor reservations and expired reservations, informing the sales associates in charge of the corresponding reservations.ReportingCompleting maintenance logs for Operations departmentCollating reports for incidents and operationsEnsure audit compliance is respected in all aspects of the roleGenerate and prepare reports for banking and discrepancies, credit notes and deposits, CRM and any ad hoc reporting as requiredAbout YouThe chosen candidate will be an employee who is highly efficient and organised by nature and possesses acute attention to detail.The candidate will have excellent interpersonal skills dealing with internal and external parties including clients.The candidate will be technologically savvy, possessing a strong background in Excel and able to adapt effectively to the use of a variety of retail systems.The candidate will be a team player who can work autonomously and demonstrate effective time management.The candidate will already be a high performer in his/her boutique and is responsible, reliable, self-motivated and able to take initiative.EligibilityTo be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.