Job Title

Permanent Full Time ContractLocation: Garramilla (Darwin) NT 0828$118,169 - $119,353 + super + NFP salary packaging benefitsSalary is dependent on experience and qualificationsMake a meaningful difference to the lives of Australians in needLife at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we''re building hope and possibility for all.Find out more about us and our purpose.Your OpportunityThe Darwin Sobering Up Shelter (DSUS) provides people aged 18 and over who are impacted by alcohol and other drugs, sleeping rough and at risk of harm with a safe place to sleep at night. NT Police and Larrakia Nation Night Patrol transport people from across the greater Darwin region, where they are met with culturally respectful support and engagement. In the morning, the DSUS team provide people with breakfast, laundered clothing and referrals to services that support their health and wellbeing.As Program Manager, you will lead, manage, and develop a dedicated team to deliver high-quality, compliant services in a complex and fast-paced environment. This is an on-site position, managing a 24/7 service with a team of up to 20 staff, including casuals. You will oversee budgets, staffing, rosters, compliance, stakeholder engagement and continuous improvement, ensuring the DSUS meets its contractual obligations.Participation in an on-call roster is required every six weeks.Your Key ResponsibilitiesLead, manage, and develop the DSUS team to deliver high-quality and a contractually compliant, people-focused service.Oversee staff recruitment, onboarding, performance management, and professional development.Manage budgets, expenditure, and financial compliance requirements.Ensure service operations meet KPIs, compliance standards, and funding guidelines.Build and maintain effective relationships with funders, stakeholders, NT Police, NT Health, Larrakia Nation, and other community service providers.Support frontline staff and ensure culturally sensitive and respectful interactions that contribute to people''s health and wellbeing.Coordinate staff scheduling rosters for a 24/7 service.Drive a culture of continuous improvement and maintain consistency across service delivery.Adopt a culturally safe service that considers the physical, spiritual, cultural, emotional and social wellbeing of First Nations people.Requirementsfor SuccessRelevant degree with experience or associate diploma with substantial experience in a similar setting.Significant leadership experience, including managing people, budgets, and compliance.Strong experience in alcohol and other drug (AOD) services.Strong understanding of Aboriginal and Torres Strait Islander cultural protocols.Understanding of trauma-informed practices (TCI desirable).Comfortable working with vulnerable people who are impacted by alcohol or other drugs.Skilled in conflict resolution, stakeholder management, and decision-making under pressure.Proven ability to deliver outcomes in a complex service environment.Full driver licence with no restrictionsBefore starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.Your BenefitsTo ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:Rewarding work every day you know you''re making a real differenceNot-for-profit salary packaging, reducing your tax (details via AccessPay)Free external, confidential counselling and access to chaplaincy support.Volunteering opportunitiesExtra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.Our Culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you''re skilled and actively support our purpose and values, you would be welcome at Mission Australia.If you live with disability and require support to submit your application, please email or visit our Careers page for additional contact details.We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Find out more about a career with Mission Australia.How To ApplyClick ''Apply'' and send your application todayAs a committed Circle Back Initiative employer, we will respond to your application.Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you.