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About Veolia Create positive change. Be a champion of Ecological Transformation.Join Veolia, a global environmental leader with 170+ years of experience across 40+ countries and 220,000 employees worldwide. With 6,500 staff at 300 sites in Australia and New Zealand, we deliver innovative Water, Waste, Energy and Industrial Services for a sustainable future. The Opportunity We''re seeking a Premium Care Consultants to join our team in Keysborough, VIC.. In this role, you''ll be the primary point of contact for our Premium and National Key Account Customers, delivering exceptional service through both voice and written communications. This position offers the chance to work with high-value clients while utilising your waste collection industry expertise and customer service skills. What''s on offerAttractive remuneration packageA close-knit team environment that prioritises inclusion and collaborationOpportunity to collaborate with and learn from a variety of departments across the businessMonthly culture daysFree on-site parking What you''ll be responsible forManaging incoming tier 1 customer enquiries from Premium Care and National Key AccountsDelivering a First Contact resolution experience for customer inquiriesBuilding and maintaining strong relationships with internal and external stakeholdersManaging personal and team cases within specified SLAsContributing to process improvements and business enhancement initiatives What you''ll need to be successfulMinimum 3-5 years'' experience in customer service, preferably in a contact center environmentProven proficiency with CRM systems, particularly Salesforce and SAPExceptional written and verbal communication skillsStrong problem-solving abilities with a focus on customer satisfactionVeolia''s AlwaysSafe culture means that we care about the safety of people on our sites. We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance. Why Veolia? At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:Generous paid parental leave and paid volunteer daysFlexible and hybrid working arrangementsSuperannuation contributions on unpaid parental leaveFitness Passport and discounted health insuranceEmployee Assistance Program (Thrive) for you and your familyCar allowances, novated leasing, and vehicle discountsBonus and referral programs, plus employee share planOngoing professional development and clear career pathwaysVeolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter.Join a team that values your wellbeing, growth, and contributionwhile making a real impact on the environment and our communities. Fairness, Diversity & Inclusion Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.Discover more about our benefits, culture, and commitment to diversity atWe value your interest in our employment opportunities and commit to respond to all applications.Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia''s suppliers, customers, partners and competitors) must disclose this information.