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Thorough induction and ongoing mentoring and support.Competitive remuneration package plus employee benefits.We offer a collaborative and supportive cultureAbout the Role Procare''s Investigations Division is seeking a detail-oriented and motivated Investigations Coordinator to assist in the coordination and management of our Work Injury Damages (WID) portfolio. This is an excellent opportunity for someone with a legal background and an interest in WID files to join a national leader in insurance investigations. In this role, you will play a key part in supporting the effective coordination of referrals, assisting investigators, and working closely with internal and external stakeholders to achieve successful outcomes. Based at our Alexandria Head Office, this role is ideal for someone looking to grow their career in insurance investigations within a supportive and collaborative environment. Key Responsibilities Assist with the coordination and triage of Work Injury Damages referrals and allocate matters to investigators.Provide support to investigators throughout the lifecycle of WID files, ensuring timely and accurate progression.Liaise with clients and stakeholders to maintain strong relationships and ensure service excellence.Monitor and track file progress to ensure compliance with service level agreements (SLAs) and relevant Codes.Assist with quality control (QC) checks to ensure accurate, high-quality outcomes.Contribute to statistical reporting, file auditing, and identifying process improvements.Collaborate with the team to explore opportunities for portfolio growth and improved performance.About You To be successful in this role, you will bring: A legal background or experience working in insurance, legal, or Work Injury Damages files (highly desirable).Strong organisational and time management skills, with the ability to prioritise and manage competing demands.Excellent verbal and written communication skills, with a professional and client-focused approach.A keen interest in Work Injury Damages and a desire to grow your knowledge and expertise in this area.The ability to work collaboratively as part of a team and contribute to a positive work culture.High attention to detail and a proactive approach to problem-solving.Why Procare? When you join Procare, you become part of a company that values integrity, expertise, collaboration, and client-focus. We provide: Competitive remuneration and a comprehensive suite of employee benefits.A tailored professional development plan and internal career progression opportunities.A comprehensive induction program and training on our case management systems.Paid parental leave and options for salary sacrificing, novated leasing, and purchased leave.Access to an external Employee Assistance Program.A genuine commitment to work-life balance, including a Volunteer Day to give back to the community.A supportive and inclusive culture with social clubs, quarterly events, staff recognition programs, EOFY and Christmas celebrations, and participation in philanthropic initiatives.About Procare The Procare Group is a national insurance solutions provider with over 25 years of industry experience. At Procare Investigations, our vision is to be the most respected insurance investigations business in Australia, delivering high-quality services for our clients. How to Apply If you have a legal background or an interest in investigations and are ready to take the next step in your career with a supportive and collaborative team, we want to hear from you To apply, please submit your CV and a cover letter via the link. For more information, visit our website at or contact our careers team at As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures including people who identify as Aboriginal and Torres Strait Islander and people living with a disability.