Job Title

Operations Support Officer, Duties ServicesEmployment Type: Ongoing, 35 hour working week Location: Hybrid and Flexible working arrangements - office location is flexible across our NSW locations(Maitland, Gosford, Wollongong, Parramatta and Lithgow) Salary: $84,659 - $92,701 Applications close: 19th of January at 9:59am The role sits within Revenue NSW. We are the state''s principal revenue management agency and are a part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this we give back to the community and fund essential State services for the people of NSW. We are seeking an Operations Support Officer to join the Duties Services team Taxes & Grants branch of Revenue NSW. The primary purpose of this role is carrying out duties assessments, prepare correspondence and manage customer enquiries. About the role As the Assistant Operations Officer you will:Provide quality customer service by interpreting state tax legislation and providing legislative and procedural advise to customers Maintain comprehensive and up to date knowledge of legislation, policies, procedures and business rules Manage and prioritise your workflow to meet the time sensitive needs of property professionals Possess good communication skills to negotiate successful outcomes with customers About You To be successful in this position you will: Manage and prioritise responsibilities in a high-volume work environment with the ability to meet business outcomes and performance targets Require good interpersonal skills demonstrated through client contact, negotiation, and communications with public and legal professionals alike Have a flexible approach to work and the ability to work collaboratively and possess a willingness to learn Apply your analytical and problem-solving skills to determine eligibility for exemptions, concessions and refunds of duty Working at DCS35-hour working week, with opportunities for flex leave where additional hours are worked Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations (subject to approval and availability) Learning tools are available for ongoing professional development Health and wellbeing programs Who we are By putting the customer at the center of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way. DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people. From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or For more information, please visit: Information on some of the different types of disabilities Information on adjustments available for the recruitment process You can read our full diversity and inclusion statement here. How to apply To apply for this role, please submit your resume by clicking the apply now button. We are here to help Need some help with your application? - The capability application tool helps job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. To access the tool pleaseclick here. If you do not meet all the criteria but still feel that you can succeed in this role, we welcome your application. You can discuss any enquiries regarding this role with Nattasha Orr-Green atNattasha.Orr-If you are successful in progressing through the application process you may be asked to complete additional assessments. Successful candidates will be subject to pre-employment checks including a criminal history check, entitlement to work check, and reference checks. This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months. We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. Visit ourCareers siteto find out more about us and our colleagues.Salary Grade 3/4, with the base salary for this role startingat $84,659 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment pleasecontact Esther Dah via Visit theCapability Application Toolto prepare for the recruitment process by accessingpractice application and interview questions based on the focus capabilitieslisted in the role description. Closing Date: Monday, 19th of January at 9:59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) givesyou the opportunity to help improve government services and be part of reform thatbenefits people across NSW. We arefocused on delivering excellent customer service, digital transformation, andregulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusiveworkplace Thestrength of our workforce lies in its diversity and embracing difference, whilethe key to our success is leveraging the contributions of employees withdifferent backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that mayrequire adjustments to allow you to fully participate in this selection process(including an alternate format of the application form) please contact or