Job Title

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.YOUR ROLE IN OUR FUTUREReferrals and Registrations Officer Health Information ServicesLocation: Peter MacCallum Cancer CentreEmployment Type: Ongoing, Part-time (4 days per week, 8:00am 4:30pm)Hours: 32 hours per week / 64 hours per fortnightClassification: HS1, Level 1 (as per Health and Allied Services, Managers and Administrative Workers Victorian Public Sector Enterprise Agreement 20212025)About the RoleHealth Information Services (HIS) is seeking an experienced and enthusiastic Referrals and Registrations Officer to join our dedicated team. This role is integral to ensuring accurate and timely processing of referrals and patient registrations, supporting the delivery of exceptional care to all Peter Mac patients.As part of the Referrals and Registration team, you will:Process referrals and complete patient registrations using Epic EMR and iPM (Patient Administration System).Liaise with external providers and key stakeholders across Peter Mac.Play a vital role in supporting patient access and continuity of care.About YouWe are looking for someone who is:Detail-oriented with strong administrative and data entry skills.Experienced in patient administration systems (Epic EMR and/or iPM experience highly regarded).A team player with excellent communication and interpersonal skills.Able to work efficiently in a fast-paced environment while maintaining accuracy.Our benefitsWe offer a range of benefits which support our people both personally and professionally, including:Up to $11,660 in salary packaging to increase your take home payDiscounted health insurance and eye careA comprehensive health and wellbeing programPublic transport options at our doorstep and end of trip facilities for cyclistsOnsite eateries and coffee shops and inviting rooftop garden spacesPathways for professional development and new career opportunitiesFive weeks annual leave, 17.5% leave loading, purchased leave options & monthly ADOsFlexible, hybrid working practicesInclusion and belongingPeter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.Join usIf you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory police check and may include vaccination requirements. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.Contact person: Vicki Iliopoulos, Acting Chief HIM, Email: Applications Close: 26 January 2026______________________________________________________________________________________________________ Position Summary Completing Patient Registration and processing Referrals in accordance with departmental policies and procedures. Provide quality service to the patients, internal, external stakeholders and other staff ensuring the smooth and efficient operations of the department. Desire to work in a direct patient contact role and have the ability to sensitively deal with the needs of family and carers. Carry out tasks as part of a team that works co-operatively, sharing roles and responsibilities to meet the needs of the hospital. Enterprise Agreement Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement Classification or Salary Range HS Grade 1 Immunisation Risk Category Immunisation Category C Key RelationshipsInternal HIS Admin teamHospital Administration staffPatient NavigatorsNurse CoordinatorsCliniciansExternal Patients and relativesReferring DoctorsReferring Clinic Administration staffOther hospitals Education SkillsEssential Requirements Strong computer skills including good knowledge of Microsoft Word, Excel and OutlookExcellent communication skills with the ability to deal with people in a courteous and efficient mannerFlexible individual with ability to work in variety of rolesFlexibility to attend ad-hoc training during normal business hoursHighly organised with the ability to juggle multiple tasks and prioritise within a varied jobDesirable Requirements Experience using a patient administration system, in particular iPMExperience using an EMRKnowledge regarding Department of Health and Human Services data reporting requirements as well as an understanding of the Specialist Clinics Access PolicyPrevious medical administration experienceCompetency in medical terminology Certifications, Licenses & Registrations Key AccountabilitiesKey Accountabilities Demonstrated by / Key Performance Indicators1. Patient Registration Register patients accurately either via telephoneEnsure all patient data is accurately received and entered in the patient administration system and the EMRAdapt and assist the implementation of workflow process changes requested by managementSuccessfully meet departmental KPI''sAccept and make appropriate practice changes based on Manager feedbackProvide customer service to patients and other internal and external stakeholders, ensuring their queries are completed in a timely manner2. Referral Management Process referrals in line with departmental policies and proceduresEnsure all patient data is accurately entered into the patient administration system and the EMRProcess referrals in a timely manner to ensure departmental KPI''s are adhered toMonitor and closure of discharged referrals3. Patient Data Maintenance Apply policies and procedures in all aspects of workManage Patient Records in accordance with standardsParticipate in Quality ActivitiesParticipate in staff education to ensure quality of data entry is maintained and correct procedures are followedScanning of referral documentationCreation of patient recordsEnter and maintain accurate data within iPM4. Provision of Effective Administrative Support Undertake all duties in line with policies and procedures within the required timeframe to meet KPIsPerform role in line with confidentiality and privacy requirementsParticipate in training and development that is offered during business hours and daysWork cooperatively as part of the team and assist other areas and staff as necessaryOffer opinions and suggestions to improve work areasMaintain knowledge and skill base required for effective performance and identify learning needsComplete quality activities and performance data as directedSupport and train new employeesParticipate fully in the performance appraisal processOther tasks as directed by your Team Leader or Manager Key Accountabilities (Contd..) ______________________________________________________________________________________________________For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.WHY WORK FOR PETER MACPeter Mac offer a range of benefits which support our people both personally and professionally. Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging. We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.