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Join Our Frontline Team and Create Exceptional Experiences for our Families at Chandler & GumdaleAbout Us:Carlile Swim is a nationally recognised swim school network with over 150 years of combined experience and more than 30 locations across Australia. Now united under one brand, our group is committed to leading the industry and enriching the communities we serve through exceptional swim education and water safety.About the RoleWe''re on the lookout for a Casual Customer Experience team member (CX) to join our friendly team and work across our Carlile Swim Centres in Gumdale and Chandler.If you''re passionate about people, enjoy helping families, and thrive in a busy, hands-on environment, this could be the perfect fitThis role goes beyond traditional customer service. As a frontline team member, you''ll manage bookings, greet families, and assist on the pool deck. There is the opportunity to also become as swim teacher. A great chance to expand your skills and work across multi aspects of the swim schoolWhether you''re starting your career or looking for a new challenge, we offer a fun, supportive team, real progression pathways, and the chance to make a genuine difference in the lives of families and children.What''s on Offer:Casual role Afternoon and weekend availability is a mustPotential to increase hours based on centre needsOpportunity to train and become a qualified Swim Teacher through usCareer progression opportunities within the swim school leadership teamWhat You''ll Be Doing:Welcoming families and providing excellent customer service at reception and around the centreHandling phone and email inquiries and managing swim school bookingsSupporting families with any questions or concernsAssisting on the pool deck and maintaining a safe, inclusive environmentEngaging with our community and helping create memorable experiences for all swimmersWhat We''re Looking For:Positive, bubbly personality with a natural passion for helping peopleStrong communication and multitasking skillsExperience working with children or in hospitality/customer service preferredCPR certification and a valid Working with Children Check (Blue Card), or willingness to obtainIf interested, Hold or be willing to obtain a Learn to Swim Instructor licence (we can help you get qualified)Someone who is reliable, flexible, and happy to commute if neededWhy Join Us?:Be part of a dynamic and growing swim school communityBuild valuable experience in both customer serviceAccess career progression pathways, including CX leadership rolesMake a real impact on children''s learning and family experiencesWork with a team that values fun, safety, and connectionPlease note: This role requires full working rights in Australia. We are unfortunately unable to consider temporary visa holders.Ready to dive in?Apply now and become part of a team that''s passionate about helping kids thrive in and out of the waterWe are committed to safeguarding children and young people. All applicants will undergo a screening process prior to appointment.Company OverviewWe are the collective force of three of Australia''s leading swim schools (Aquatic Achievers, Carlile Swimming and Kirby Swim), merging into one unified organisation with a mission to make waves in the swim education industry.