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Company DescriptionJoin the Front Office team at Pullman Cairns International, where we create memorable guest experiences through genuine service and warm hospitality. The Pullman legacy is built on innovation, connection, and seeing the familiar differently.As a Guest Service Agent, you will be the face of our hotel - welcoming guests, assisting throughout their stay, and delivering personalised service that reflects our service spirit. We hire for personality and train for skill, offering a supportive environment where you can grow, learn, and build a meaningful career in hospitality.Located in the heart of Cairns City, our hotel features 324 rooms, 13 meeting spaces, Coco''s Kitchen and Bar, and in-room dining. You''ll play a key role in shaping exceptional guest journeys in a fast-paced, professional setting.If you''re passionate about people, thrive in a team environment, and enjoy delivering outstanding service, we''d love to hear from you.Job DescriptionWe are on the hunt for an enthusiastic and passionate part-time Guest Service Agent to join our exceptional front office team, ensuring our guests receive the highest level of hospitality and care.In this role, you''ll:Deliver warm, professional, and personalised service as the first and last point of contact for our guestsCreate a seamless guest journey by handling check-ins, check-outs, and guest enquiries with confidence and careProactively respond to guest requests and resolve concerns to ensure a memorable stayCollaborate closely with Front Office and other hotel departments to exceed guest expectationsAnticipate guest needs and consistently go above and beyond to deliver exceptional experiencesUphold Pullman brand standards while maintaining a positive, welcoming environmentQualificationsAbout You:A warm, positive, and professional approach with a genuine passion for guest serviceAbility to remain calm and confident in a fast-paced, high-volume environmentA strong team player who collaborates effectively across departmentsComfortable using computer systems; Opera Cloud experience is highly regardedFlexible availability to work a rotating roster, including weekends, public holidays, and overnight shiftsExcellent communication and interpersonal skills with a friendly, approachable mannerProactive problem-solving skills with a focus on anticipating and meeting guest needsAdditional InformationWhy work for Accor?Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.Benefits Your WayAccess to global accommodation and F&B discountsLearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.Recognition of service anniversaries and Accor Tenure Milestones.Our Commitment to Diversity & Inclusion.We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.