Job Title

EXPRESSIONS OF INTERESTSenior Service DesignerClerk Grade:9/10 ($129,464 - $142,665 + Superannuation and annual leave loadingEmployment Type:Temporary (up to 12 months)Location:Sydney CBD, with hybrid working conditions and a 50% office presence required.This role sits within Cyber NSW Division in the ID Support NSWteamAbout therole:We''relooking for a skilled Senior Service Designer to join the StrategicPartnership team within ID Support NSW to deliver innovative,customer-focused digital user experiences that align with NSW Governmentobjectives and goals. This role combines user research, interactive design and digitalarchitecture to create innovative experiences that support high value productsand services. You''ll play a key part in shaping intuitive, impactful solutionsfor diverse audiences. Your day-to-dayDigital concept Development & Design:ability to drive the design process from concept to visualization, ensuring solutions are user-centered, structured, and visually engaging.Service blueprinting and journey mapping:understand end-to-end customer journeys and touchpoints to ensure a human centred approachUser Research & Testing:apply research-driven methods to understand user behaviour and validate designs, ensuring experiences are intuitive and effective.Collaboration & Stakeholder Engagement:Foster strong collaboration and clear communication, aligning diverse stakeholders to deliver seamless service outcomes.Service Design & Improvement:Champion service optimization by integrating user needs with business objectives, driving continuous improvement and capability growth.To be successful in this role you will demonstrate:Experience with prototyping tools (eg Figma) or coded prototypes, with technical literacy(awareness of digital/web systems and constraints).Proficiency in design thinking and creating visually compelling models.Experience conducting qualitative and quantitative research and the ability to analyse user behaviour and validate design concepts through iterative methods.Skilled in managing stakeholder expectations and needs and building consensus given potential conflicts and competing priorities.Essential Requirements:Tertiary qualifications or equivalent professional experience in CX/UI/HCI, or digital product design.An Australian Citizen, including the ability toobtain and maintain a baseline or higher National Security Clearance and undergo a Police Check.To learnmore about the role please review the Role Description or contact the Hiring Manager via About the teamID Support NSW provides the public with remediation support to help individuals secure their identity following a compromise. ID Support NSW delivers public-facing education and awareness programs that foster privacy and identity resilience across NSW and leads the NSW Government response to data breaches.Whyjoin us?Flexible working: We offer a broad range of flexible working arrangements.Career development: Ongoing learning and development opportunities through expert-led sessions, online training and professional development opportunities.Work-life balance: Flex time accrual for extra hours worked (for non-Exec roles) based on a 35-hour work week.Wellbeing support: access to employee assistance programs, including EAP, Fitness Passport, and wellbeing initiatives.Inclusive culture: staff led Employee Resource Groups (ERGs) including DCS Pride, Young Professionals Network and more.Leave entitlements: Four weeks annual leave and paid sick leave, carer''s leave, and long service leave. How to applyPlease click ''Apply Online'' and submit your application with:A resume (max four pages) detailing relevant knowledge, skills and experience.A cover letter (max two pages) addressing how you meet the key accountabilities within the Role Description and the Job Advert.Submissionsthat have not followed the above or that are submitted via email willnot be considered.About Cyber Security NSWCyber Security NSW provides centralised services andall-of-government leadership to drive a cyber-resilient NSW Government that cansafeguard the confidentiality, integrity and availability of governmentsystems, services and data for NSW communities. Cyber Security NSW is an all-of-government function locatedwithin Digital NSW in the Department of Customer Service. Learn more about OurVision and CyberSecurity NSW. IDSupport NSW is a nation-leading business unit in Cyber Security NSW thatdeliver public-facing advisory services dedicated to assisting victims ofidentity theft and crime and supports the NSW Governments data breach response.With recent data breaches and increasing fraud, identity resilience is key topreventing misuse. Learn more about ID Support NSW and help shape how identities are protected andremediated in NSW. Salary Grade 9/10, with the base salary for this role startingat $129,464 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment pleasecontact Amy Vierboom via Visit theCapability Application Toolto prepare for the recruitment process by accessingpractice application and interview questions based on the focus capabilitieslisted in the role description. Closing Date: Wednesday 21st January 2026 @ 10.59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) givesyou the opportunity to help improve government services and be part of reform thatbenefits people across NSW. We arefocused on delivering excellent customer service, digital transformation, andregulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusiveworkplace Thestrength of our workforce lies in its diversity and embracing difference, whilethe key to our success is leveraging the contributions of employees withdifferent backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that mayrequire adjustments to allow you to fully participate in this selection process(including an alternate format of the application form) please contact or For more information, please visitInformation on some of the different types of disabilities Information on adjustments available for the recruitment process