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Position closing date: 01/02/2026Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally.With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.About the roleCommercial Services are seeking staff to provide assistance in the following areas, which may involve after hours and weekend at different times:GeneralProvide a high level of customer service to students, staff, guests, and other commercial clients across the suite of Commercial Services by phone, email and in person.Ensure enquiries are responded to promptly and professionally, and where required, escalated to other staff as appropriate.Technical SupportProvide technical / AV support to functions and eventsAssist with printing and production tasks within FedPrint ServicesCustomer ServiceUshering service for large scale events and performances.Assist with Food, Beverage and Retail services within our venuesCarryout routine reception and administrative tasks as directed by the Coordinator, Commercial Services or Associate Director, Commercial Services.Exam SupervisionEnsure the security of examination materials before, during and after the examination.Oversee room space setup to ensure examination is conducted in accordance with the external institution / professional body''s regulations and procedures.Strong technical administrative skills to navigate setup for examinations undertaken electronically.Promote and maintain the environment, providing optimal conditions for candidates while sitting their examinations.Administrative oversight, which includes candidate identification checks, recording attendance, efficient distributiong and collation of examination papers, time keeping and answering candidate enquiries.All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC).How to applyPlease apply by Sunday, 1 February 2026Applicants are required to submit a resume and cover letter detailing position and campus you are interested in.Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.If you are experiencing technical difficulties with your application, please email the Recruitment team or phone Our position descriptions also list a contact person for job specific inquiries.Let our staff tell you more.