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Technical Advisor Clerk Grade: 7/8 Salary range: $113,574- $125,720 + SuperannuationEmployment type: Multiple ongoing roles,FulltimeLocation: Hybrid and Flexible workingarrangements - office location is flexible across our NSW locations Applications close: Wednesday, January 28th 2026 at 9.59amThe Technical Advisor role sits within RevenueNSW. We are the state''s principal revenue management agency and are a part ofthe Department of Customer Service (DCS). We manage taxes, fines, debts andadminister grants in a fair, efficient and timely manner. Through this we giveback to the community and fund essential State services for the people of NSW.The primary purpose of this role is toadminister complex legislation, research and analyse information, undertakecompliance investigations and provide technical advice on lodgements, whilealso acting as a subject matter expert (SME) on related projects andinitiatives. This is an opportunity to be part of a diverse team that utilisesa broad range of skills, including client engagement, legislativeinterpretation, and high-level investigative and critical thinking, all whileapplying established policies and procedures.About theroleAs aTechnical Advisor you willProvide technical support on complex Landholder, Corporate Reconstruction, and Corporate Consolidation transactions by accurately interpreting legislation, legal precedents, and procedural instructions, and offering one-on-one guidance with written feedback and actionable recommendations.Conduct assessments on complex cases by applying research, critical thinking, and delivering evidence-based decisions.Handle complex customer enquiries by delivering accurate, timely responses through both phone and written communication channels.Develop and deliver comprehensive training sessions, including onboarding for new starters, and facilitate ongoing technical and procedural training for team members.Identify skills gaps and legislative knowledge needs, deliver tailored training sessions to address team requirements, and provide detailed feedback to the Manager on areas of proficiency and opportunities for improvement.Act as a Subject Matter Expert (SME) for projects and initiatives related to Landholder, Corporate Reconstruction and Corporate Consolidation, contributing specialist knowledge and strategic input.About YouTo besuccessful in this position you will have:Comprehensive knowledge and proven experience in interpreting and applying the Duties Act 1997 and other relevant legislation, ensuring alignment with compliance standards, processes, and procedures.A thorough understanding of the most cited case precedents related to Landholder and Corporate Reconstruction provisions and proficiency in conducting investigative research, with familiarity in relevant Revenue Rulings and guidelines.Strong analytical and problem-solving skills to handle complex customer enquiries and provide technical advice.Exceptional verbal and written communication skills, with the ability to clearly articulate the outcomes of complex legislative matters in correspondenceAbility to work independently and manage tasks efficiently within specified timeframes.Working at DCS35-hour working week, with opportunities for flex leave where additional hours are workedRevenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations (subject to approval and availability)Learning tools are available for ongoing professional developmentHealth and wellbeing programsWho we areBy putting the customer at the centre of allprograms and initiatives, we are transforming the way government interacts withthe people of NSW. Our services are designed so that everyone can access andinteract with them in a meaningful way.DCS isfocused on delivering customer service, digital transformation and regulatoryreform to more than 8 million people.Fromsafety inspectors to marriage celebrants, from customer service representativesto emergency response teams, our people are dedicated to making the lives ofour customers better.If you aresuccessful in progressing through the application process you may be asked to complete further assessmentsSuccessfulcandidates will be subject to pre-employment checks including a criminalhistory check, entitlement to work check, and reference checks. [insert anyadditional essential job requirements].Thisrecruitment process may be used to create a Talent Pool for similaropportunities that become available over the next 18 months. We are a 2025Circle Back Initiative Employer and commit to respond to every applicant. Salary Grade 7/8, with the base salary for this role startingat $113,574 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment pleasecontact Neha Bajaj via Visit theCapability Application Toolto prepare for the recruitment process by accessingpractice application and interview questions based on the focus capabilitieslisted in the role description. Closing Date: 28th January 2026, Wednesday at 10amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) givesyou the opportunity to help improve government services and be part of reform thatbenefits people across NSW. We arefocused on delivering excellent customer service, digital transformation, andregulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusiveworkplace Thestrength of our workforce lies in its diversity and embracing difference, whilethe key to our success is leveraging the contributions of employees withdifferent backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that mayrequire adjustments to allow you to fully participate in this selection process(including an alternate format of the application form) please contact or For more information, please visitInformation on some of the different types of disabilities Information on adjustments available for the recruitment process