Primary DetailsTime Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here CareersNewcastle or Parramatta is preferredOpen to Brisbane or MelbournePermanent, full-time positionThe opportunityJoin our Property Claims team, where you''ll support customers through the full lifecycle of their home, contents and Home Pack claims - including policies purchased online and via brokers. You''ll manage claims end-to-end, build strong relationships with customers and suppliers, and bring calm, clarity and professionalism during weatherdriven surge events.About QBEAt QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.We''re an international insurer with more than 13,000 people working across 26 countries which means we''re big enough for your ambitions, yet small enough for you to make a real impact. It''s an exciting time. We''re building momentum towards our vision to become the most consistent and innovative risk partner.What if you could have a positive impact at work and in the world? As part of the QBE team, you''ll get to spend every day working with people who are passionate, talented and kind.Your new roleManage end-to-end property claims, from lodgement to settlement, across Home Pack and standalone consumer property policies.Handle inbound and outbound customer, broker and supplier contact across phone and email channels.Apply sound case management to assess coverage, progress repairs, and deliver fair, timely outcomes.Identify and support vulnerable customers with empathy and appropriate escalation.Maintain accurate documentation, compliance and decision-making while upholding behavioural and service standards.Demonstrate resilience and adaptability during weather events where portfolios and workloads can spike suddenly.About youExperience in property claims or related case management roles (highly regarded).Strong customer service skills with the ability to manage challenging conversations calmly and professionally.High resilience with the ability to work effectively in fast-paced, surge-prone environments.Confident working both independently and collaboratively within a hybrid, high-performing team.Excellent communication, sound judgement and a commitment to integrity and fairness.Comfortable managing multiple stakeholders including customers, brokers and suppliers.BenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:''Hybrid Working'' a mix of working from home and in the office to enhance your work/life balanceFree holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks'' gender-equal flexible leave for all new parents, including paid superTo learn more about benefits of working with us, click here.Rewards & RecognitionWe value our employee''s experience with us and are proud to have been recognised for the following awards:2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduatesTo learn more about our achievements, click here.Apply now and let''s make it happenIf you''re looking for a career that combines your expertise and your empathy, click Apply today.Your career. At the heart of it.Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at Skills:Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 30/01/2026 11:59 PMHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job Title
Claims Officer