Job Title

Company: IIQAF GroupIndustry: Hospital / Health CareLocation: Sydney, New South Wales, AustraliaJob Type: Full-timeSalary: AUD 65,000 AUD 70,000 per yearJob OverviewIIQAF Group is seeking a professional and customer-focused Customer Service Officer to join our Hospital and Health Care operations in Sydney. The role involves providing high-quality patient and client support, handling enquiries, coordinating appointments, and ensuring a positive service experience in a fast-paced healthcare environment.This position is ideal for candidates with experience in healthcare customer service, patient administration, front desk support, or call centre roles.Key ResponsibilitiesRespond to patient and customer enquiries via phone, email, and in personSchedule and manage appointments, referrals, and service requestsProvide accurate information on healthcare services, procedures, and policiesMaintain up-to-date patient records and data entry in internal systemsResolve customer concerns professionally and efficientlyLiaise with clinical teams and administrative departmentsEnsure compliance with privacy, confidentiality, and healthcare regulationsDeliver consistently high standards of customer care and service excellenceRequired Skills & QualificationsProven experience as a Customer Service Officer, Patient Services Officer, or Customer Support RepresentativeStrong communication and interpersonal skillsAbility to manage high-volume enquiries in a structured environmentProficiency in CRM systems, patient management systems, and MS OfficeExcellent organisational and problem-solving abilitiesProfessional attitude with strong attention to detailPreferred QualificationsExperience in hospital, clinic, medical centre, or healthcare administrationKnowledge of patient confidentiality and privacy standardsPrevious experience working in Sydney or Australian healthcare organisationsCertificate or diploma in Health Administration or Business (advantageous)Why Join IIQAF GroupCompetitive salary: AUD 65,000 AUD 70,000 per yearStable role in the Hospital / Health Care industrySupportive and professional team environmentCareer development and long-term growth opportunities