Job Title

Our CompanyThe Australian Ballet is one of the world''s leading ballet companies and a globally recognised Australian national performing arts organisation. Each year, the company presents upwards of 220 performances through its main stage seasons in Melbourne, Sydney, Brisbane, Adelaide and Perth, along with public programs, special events and extensive regional tour, a children''s ballet and education programs, as well as regular overseas tours.Role Highlights:Lead a small, dedicated team of Customer Experience Assistants to deliver exceptional customer service to our diverse audience baseDevelop and maintain relationships with internal and external stakeholdersWhat you will be doing:Provide outstanding service to internal and external customers of The Australian BalletLook for opportunities to improve processes to deliver improved customer serviceHandle high level feedback and escalated customer complaintsWith the Contact Centre Manager, provide ongoing coaching and management of Customer Experience Team membersWith Contact Centre Manager, facilitate internal ticketing requestsWhat experience you will need:Substantial experience in customer service environmentExperience managing a team is an advantageDemonstrated ability to resolve customer complaintsExcellent organisational skills and ability to balance competing needs from different partiesKnowledge of Tessitura is an advantageEmployee Benefits:Complimentary ballet ticketsSalary PackagingCorporate InsuranceCompany Paid Parental Leave - 14 weeks for eligible employeesDiscounted onsite parking (Melbourne)LinkedIn Learning with La Trobe UniversityA world class architecturally designed open plan head office in Southbank, MelbourneGenerous partner discounts and offersEmployee Wellbeing:Access to our onsite general practitioner (bulk billed)Employee Assistance ProgramDiscounted memberships to Elixir Health Clubs and Kaya Health ClubsDiversity and InclusionAs Australia''s National Ballet Company, we are deeply committed to cultivating and sustaining an organisation that is equitable, fair and inclusive. Our aim is to become a truly inclusive organisation with a workforce that reflects Australia today. This is fundamental to the Australian Ballet''s future success and our ability to continue to contribute to culture and society in Australia. We embrace diversity both on and off stage. The range of perspectives and experience diversity brings is an asset to our organisation and all those who work with us. We have developed a Diversity and Inclusion Plan and Reconciliation Action Plan to enable us to meet our diversity and inclusion aims, and our commitment to First Nation communities.Our ValuesAmbition | Boldness | Inclusivity | Respect | Responsibility