Job Title

About the Role:As the Service Receptionist at Mercedes-Benz Melbourne, you will be the first and most important point of contact for our customers. You will play a pivotal role in delivering a premium customer experience that reflects the high standards of the Mercedes-Benz brand.This role requires exceptional professionalism, attention to detail, and a genuine passion for people. You will greet and assist customers upon arrival, manage incoming calls, support the Service team administratively, and ensure the service reception and caf area consistently presents a welcoming and refined environment.Key Responsibilities:Act as the first point of contact for all Service Department customers, both in person and via phone.Answer incoming calls promptly, professionally, and courteously.Handle service-related enquiries and direct them to the appropriate Service Advisor or team member.Manage service bookings and customer appointments accurately and efficiently.Provide administrative support to Service Advisors and Service Management.Maintain a clean, organised, and welcoming reception and cafe area.Ensure every customer interaction reflects a premium, personalised experience.Candidate Requirements:Excellent communication, customer service, and organisational skills.Polished personal presentation and professional phone manner.Experience managing a busy, multi-line switchboard.Strong attention to detail with the ability to multitask effectively.Proficiency in Microsoft Office (Word, Excel, Outlook).Experience with Pentana ERAnet and Zoom Phone an advantage.Ideal Candidate Attributes:Highly organised, flexible, and proactive team player.Outgoing, approachable, and customer-focused with strong interpersonal skills.Calm and professional under pressure in a fast-paced environment.Committed to delivering outstanding customer satisfaction.Previous experience in a concierge, reception, hospitality, retail, or automotive environment is highly regarded.Benefits Include:Attractive remuneration package.Luxury brand environment with an iconic automotive name.Supportive, collaborative, and energetic workplace culture.Ongoing training and professional development opportunities.Career progression within the LSH Auto Group.Employee Assistance Program.Why choose LSH Auto AustraliaOperating in the capital cities of Sydney, Melbourne, and Brisbane, we are part of LSH Auto Group ,world''s largest Mercedes-Benz passenger vehicle dealer group with more than 270 premium retail outlets across over 110 cities and a team of over 24,000 globally.As a leader in the Australian automotive retail industry, we have been recognised in the AFR Boss Best Places to Work which is a validation of our constant striving to be an employer of choice.Join us and begin your journey and become part of something special as we strive to deliver our vision; to become the benchmark for excellence in customer experience through delivering upon our values of Trust, Integrity, Teamwork, Relevance and Social ResponsibilityOnly applicants who meet our selection criteria will be contacted in regard to this opportunity.