Job Title

Role Summary Exciting opportunity be part of the Scania Assistance Call Centre Team, based in Campbellfield. Part of the Global Scania Assistance team Job Responsibilities Life at ScaniaOur purpose is to Drive the Shift towards a sustainable transport system.At Scania, our people are our most valuable strength.You know us as a world-leading provider of transport solutions. We have one unique resource at Scania to achieve this you.The RoleAt Scania, we are as passionate about our customers as they are about our brand. Scania Assistance provides 24/7 breakdown assistance and complete peace of mind.What you will doReceive customer calls relating to breakdown and recovery of Scania vehiclesSupport the customer through the process to a successful conclusion, continuously inform and keep all parties updatedAdministrate Scania Assistance cases from the customers'' first call to closing the caseCommunicate with repair workshops and all parties involved to ensure the customer is mobile within reasonable timescalesRosterThis is a 4 week rotating roster, 3 days on, 2 days off. 1 week 50 hours, the follow week 30 hours - 80 hour fortnight. Example below.Week Mon Tues Wed Thurs Fri Sat SunTeam am-5pm 6am-5pm 6am-5pm am-5pm 6am-5pmTeam am-7pm 8am-7pm 8am-7pm am-7pm 8am-7pm Team am-5pm 6am-5pm 6am-5pm am-5pm 6am-5pmTeam am-7pm am-7pm am-7pm Team am-7pm am-5pm am-5pmTeam am-7pm am-7pm am-7pm Team am-5pm am-5pm am-5pmWho you areTo be successful in this role, you will require the following:Technical mind set, solution focussedPrevious experience in technical role from the automotive industry (pref)Previous call centre experience (des)Quality oriented;Excellent communication skills, verbal & writtenHigh levels of accuracy & attention to detailGeographical knowledge throughout Aus, NZ & UK (pref)To applyIf you want to join a dynamic company with strong values, join us and start an exciting career in an international company. "Apply now" and submit your CV.You need to have full Australian working rights to apply for this role.Formal offer of employment is subject to standard pre-employment checks including medical and other background checksAs an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural