Job Title

Permanent Full - Time role | Fixed-rosterNoble Park, VIC Location | Hybrid workingFantastic employee benefits Are you passionate about delivering exceptional customer service? Do you enjoy making a positive impact on customers both in their homes and on the road? Then join the Member Engagement team at RACV as an enthusiastic phone-based Customer Service Consultant. Utilising your strong interpersonal skills toassistpeople in their everyday lives,this is your chance to be part of a team that has been supporting members for over 115 years.Imagine yourself in our teamOur inbound phone-based contact centreoperates365 days a year. We offer a hybrid work arrangement, giving you the flexibility to work from home and the office.In this role,you''lldrive sales by understanding ourmembers''needs and providing quick, effective solutions from ourgreatrangeof products and services. Be a champion of personalised conversations, delivering exceptional service that brings our brand promise to life.Whatwe''relooking forOur Values are at the core of everything we do. We are seeking talented individuals who are eager to excel in a role where their unique personality is not only welcomed but celebratedThe successful applicant will:Be highly motivated and driven, with a positive nature.Have strong personal initiative and enthusiasm.Be an active listener with strong communication skills to determine needs and solutions.Have a strong customer-centric mindset, demonstrating exceptional service and sales skills.Be naturally curious, resilient, empathetic and adaptable.Be able to achieve both individual and team goals.Have intermediate PC skills and knowledge of relevant software (highly desirable).Have the desire to grow their career with us.As this vacancy is within our bilingual team, it is a prerequisite that the successful candidate is fluent in both English and Mandarin language.Previous retail or telephony sales experience is highly regarded for this role.Hours and LearningTo be considered for this roleyou need to have the following availability:Start date- Monday the 2nd of March 2026 Fixed roster working Monday to Friday, 9:30am to 5:30pmAvailable to work - from RACV Noble Park, 550 Princes Highway, Noble Park North VIC 3174Learning Program - availability between 9.00am-5.30pmMonday-Friday.We will set you up for success with acomprehensive3-month learning program.Dedicated Support Model during Learning-Throughout your learning journey,you''llgain valuable skills in systems, customer service, sales, and product knowledge. With a dedicated supportteamby your side,you''llhave everything you need to master our products and services with confidence.RACV benefitsGreat discounts on Insurance and Free Basic Emergency Roadside Assistance.Discounts on accommodation at RACV Resorts.Free onsite parking, access to our employee gym and onsite caf with barista made coffeeCompetitive salary and incentive opportunitiesReady to reach your full potential? Curious about where this role could take you? Then join our team where the work is meaningful,making a difference matters, and you can grow your career inmore ways than one.Application ProcessApplicants willbe requiredto completean initial20-minute AI online chat interview.You can learn more about the RACV at Applicants willbe requiredto provide evidence of their eligibility to work in Australia, and consent to a criminal record check.Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in theJob Task Analysisand whether any reasonable adjustments may berequired.Submit your CV via the link below.