Applications closing on 02 February 2026, 12:00 PMReference number26-4Job TypeCasualPackageBand 4CasualBand 4, $44.67 per hour (incl. loading) + SuperClosing date: 12pm on Monday 2nd February 2026Mount Alexander Shire is known for its local food and wine, for a vibrant arts community and breathtaking natural surrounds.Perfectly located in Central Victoria, around 30 minutes from Bendigo by car or rail, and with Melbourne only 90 minutes away, you''ll enjoy a balanced lifestyle with great services, schools and homes in townships like Castlemaine and Maldon.The roleWe are seeking enthusiastic Customer Service Officers who are committed to delivering outstanding customer service through:responding to a wide variety of phone and counter enquiries in a friendly and efficient mannerentering customer requests and assigning to the appropriate departmentcashiering, data entry and administration dutiesOur ideal candidateTo be successful in this role you will have:relevant experience in a busy emotional customer service environmentproficiency with Microsoft Office applicationsability to learn new software programssome knowledge of Council operations and the Shireflexible availability from 8.15AM 5.15PM Monday to Fridayhigh attention to detail and ability to retain a broad scope of knowledgeBenefitsWellbeing initiatives and a free Employee Assistance Program (EAP)Cross-skilling and professional development opportunitiesVisit the Why work with us page on our website for more benefits.ContactIf you have any questions or would like to discuss the role, please contact Brooke Pannett, Customer Service Coordinator, on How to applyVisit our website and review the Information for applicants, then apply via our Current Vacancies page.Please ensure your application includes:A cover letter, telling us why you are the best person for the positionA copy of your current resumeAdditional informationMount Alexander Shire Council is committed to providing a safe, inclusive, and respectful workplace. We are an equal opportunity employer and are committed to child safety with zero tolerance for child abuse. We value a diverse workforce and encourage applicants from all cultures, sexual orientations, gender identities and backgrounds.Applicants can expect that the recruitment process will include interviewing, reference checks and criminal history checks. Some positions will also be required to provide a Working with Children Check, and medical assessments including drug and alcohol testing may be undertaken.For more information on the recruitment process, please download the Candidate information document from our website.
Job Title
Casual Customer Service Officer