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Company Description At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world''s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it''s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney''s most dynamic and event-rich locations.As part of this precinct, you''ll be joining a collaborative, high-energy team that thrives on diversity, creativity, and connection. We''re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference. Job Description You will be the first and last point of contact for our guests, delivering warm, professional service and ensuring a seamless stay. This is a handson, guestfocused role suited to someone who enjoys variety and a fastpaced hotel environment.Key ResponsibilitiesWelcome guests, checkin and checkout using Opera PMSHandle guest enquiries, requests and complaints efficientlyAssist with group arrivals and departuresOperate phones, process payments and balance transactionsPromote Accor loyalty programs and hotel servicesSupport luggage handling, wakeup calls and guest assistanceWork collaboratively with hotel and precinct teams Qualifications What we''re looking forPrevious customer service or hotel experience is preferredStrong knowledge of OPERA is advantageousStrong communication and customer service skillsA genuine passion for guest service and hospitalityAbility to multitask and remain calm under pressureFlexible availability, including nights, weekends and public holidaysHave full working rights in Australia Additional Information Why Join Us?Be part of a collaborative, multi-brand precinct team in a dynamic location.Access extensive career development opportunities within Accor Hotels.Enjoy exclusive staff benefits, discounts, and wellbeing programs.Play a pivotal role in shaping guest experiences and loyalty in one of Sydney''s most exciting hospitality precincts.Job-Category: RoomsJob Type: PermanentJob Schedule: Full-Time