Job Title

Global leader at the forefront of Automated Guided Vehicles & Mobile Automation Permanent role with growth and career development opportunities Work in automation and robotics by delivering AGV solutions for leading global brandsWe offer:Power your future. Start your dream career with Dematic todayWHAT WE OFFER YOUFitness Passport Enjoy discounted access to gyms, pools, and fitness facilities nationwide for you and your family, making it easier and more affordable to stay activeExclusive health cover via Medibank 9% discount on corporate health plans designed to fit every lifestyle, life stage, and budgetCompetitive salary + super + fully maintained tool of tradeOpportunity to work within a dynamic team within a larger organisationCareer Development and Global OpportunitiesSalary packaging and novated leasing availableCorporate discounts on car rentals and IT products/accessoriesPaid Parental Leave + super: 12 weeks for primary carer/2 weeks secondaryPurchase LeaveStudy AssistanceSocial ClubEmployee Referral Bonus ProgrammeDematic has been a leading supplier of Automated Guided Vehicles (AGVs) to Australia and New Zealand for over 40 years. We have been at the forefront of many developments in Automated Guided Vehicle (AGV) technologies and have pioneered new advances in the areas of safety and vehicle navigation. Our AGVs are at the top of their class for technical sophistication.Our commitment to excellence drives us to empower our employees and our customers alike. With a rich history of pioneering intelligent automated solutions, we are shaping the future of commerce in manufacturing, warehousing, and distribution.With over 11,000 employees worldwide and over 700 employees in Australia and New Zealand, you will be working within a dynamic and close-knit team, where you can grow your career with experienced industry experts.Tasks and Qualifications:WHAT''S SO AMAZING ABOUT THIS ROLE We have an exciting opportunity for an experienced supervisor to join our AGV Customer Service team as an AGV Service Supervisor. This role is based in our office in Acacia Ridge and reports to the AGV Service Manager. You will be responsible for overseeing the AGV Service daily operations of the Northern Region Service team and will be required to travel regularly to our customer sites.WHAT YOU WILL BE WORKING ON Manage Service Engineers and Field Service TechniciansCoordinate the team''s work schedules and assign work to ensure that contracted response times are metCoordinate incidents and breakdowns to ensure escalations are prioritisedDevelop and maintain strong relationships with customersManage modernisation projects in service as requiredProvide leadership, advice, coaching and support to the AGV Service teamTravelling to customer sites to provide hands on service and support for breakdowns, servicing, modifications and spare part salesAssisting the Service Manager with working within budgets and towards targets as well as reportingSETTING YOU UP FOR SUCCESSMinimum 1 3 years as supervisor or project managerSeveral years'' experience working in a Customer Service environmentEquivalent industrial engineering or maintenance experience, preferably with RoboticsStrong communication and leadership skills, including the ability to liaise with all levels of staffUnderstanding OH&S requirementsUnderstanding of financial outcomes and ability to meet critical deadlinesAvailability and willingness to travel to customer sites predominantly in NSW and QLD but also throughout the greater APAC region when requiredHOW TO APPLYIf you would like to apply for the above position, please click on the ''Apply for this job'' button and submit your resume. For more information on Dematic: WHY BRING YOUR CAREER TO DEMATIC This is an exciting time to join Dematic. We are proud to design, build, implement, and support automated system solutions for warehouses, distribution centres, and production facilities. We live on the cutting edge of technology and industry and are a global leader with 11,000 employees worldwide and over 700 employees in Australia and New Zealand.And some other great things to know about usEmployee engagement is high at 80% in our recent employee surveyAverage tenure is 8 years, with 12% internal promotions and transfers annually because we actively invest in developing our people.A staggering 30% of all new hires are referrals, as our people know it''s a great place to work and recommend it to othersDematic is committed to providing equal employment opportunity in all areas of employment including recruitment, selection, promotion, training etc. and in accordance with federal and state legislation, Dematic Pty Ltd (Dematic or the Company) promotes a workplace free from discrimination and harassment.