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Primary DetailsTime Type: Full timeWorker Type: EmployeeCase Manager Workers CompensationLocation: Perth, WAType: 12 month Fixed term contractHybrid role, Happy to talk flexible workingThe opportunityWe are seeking a talented individual to join our Workers'' Compensation team in Perth. As a Case Manager you will deliver an exceptional customer experience journey through managing the end-to-end claims process, ensuring a smooth return to work and recovery for the injured person and by providing support and guidance to their employer.Depending on experience you could be part of our early resolutions or high complexity teams. Our portfolios cover a diverse range of workers'' compensation areas.About QBEAt QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.We''re an international insurer with more than 13,000 people working across 26 countries which means we''re big enough for your ambitions, yet small enough for you to make a real impact. It''s an exciting time. We''re building momentum towards our vision to become the most consistent and innovative risk partner.What if you could have a positive impact at work and in the world? As part of the QBE team, you''ll get to spend every day working with people who are passionate, talented and kind.Your new roleSupport our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionalsEnsure set timeframes and compliance measures are adhered to with all legislative codes and company policiesConduct face to face sessions with stakeholders through case conferencing, claims reviews and onsite visitsConducttimely reviews for each case-planning, developing, and executingclaimstrategiesEffectively set expectations and educate both workers and employers onlegislativeobligations, ensuring responsible financial claims management of your portfolioAbout youTo be successful in this role, you will have:A high degree of influencing skills, partnered with strong written and verbal communication skillsA customer-centric approach which sees you optimise outcomes for your customersProven ability to demonstrate resilience in managing challenging scenariosDeveloped time management skills with the ability to work in a high-pressure environmentA keen willingness to learn and proactively engage in a fast paced, dynamic teamBenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:''Hybrid Working'' a mix of working from home and in the office to enhance your work/life balanceLife Leave, supporting the life events we all experience, leaving your annual leave for rest18 weeks'' gender-equal flexible leave for all new parents, including paid superA range of discounts on insurance products, car hire, hotels, goods and servicesTo learn more about benefits of working with us, clickhere.Rewards & RecognitionWe value our employee''s experience with us and are proud to have been recognised for the following awards:2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our programPlatinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI+ workplace inclusionRanked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduatesAPPLY NOW and let''s make it happenIf you''re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at Skills:Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder ManagementApplication Close Date: 04/02/2026 11:59 PMHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.